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~isPartOf:"Journal of Business Research"
~isPartOf:"Operations management : a strategic approach"
~person:"Brown, Stephen W."
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Brown, Stephen W.
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Journal of Business Research
Operations management : a strategic approach
Journal of the Academy of Marketing Science
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Technology infusion in service encounters
Bitner, Mary Jo
;
Brown, Stephen W.
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Meuter, Matthew L.
- In:
Operations management : a strategic approach
,
(pp. 178-192)
.
2005
Persistent link: https://www.econbiz.de/10003120166
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