Technology infusion in service encounters
Mary Jo Bitner, Stephen W. Brown and Matthew L. Meuter
| Year of publication: |
2005
|
|---|---|
| Authors: | Bitner, Mary Jo ; Brown, Stephen W. ; Meuter, Matthew L. |
| Published in: |
Operations management : a strategic approach. - London [u.a.] : SAGE, ISBN 1-4129-1903-7. - 2005, p. 178-192
|
| Subject: | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Technischer Fortschritt | Technological change | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Notes: | Literaturangaben |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003120166