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Re-assessment of E-S-Qual and E-RecS-Qual in a pure service setting

Akinci, Serkan; Atilgan-Inan, Eda; Aksoy, Safak - In: Journal of Business Research 63 (2010) 3, pp. 232-240

Understanding and measuring electronic service quality including its dimensions has become crucial since a growing volume of business takes place in the cyber world. This paper focuses on measuring electronic service quality and service recovery issues by means of E-S-QUAL and E-RecS-QUAL scales...

Persistent link: https://www.econbiz.de/10008499502

Retailing institutions in developing countries: Determinants of supermarket patronage in Istanbul, Turkey

Yavas, Ugur; Kaynak, Erdener; Borak, Eser - In: Journal of Business Research 9 (1981) 4, pp. 367-379

Persistent link: https://www.econbiz.de/10005473648

Environment, strategy, structure, and performance in the context of export activity: An empirical study of Taiwanese manufacturing firms

Kaynak, Erdener; Kuan, Wellington Kang-yen - In: Journal of Business Research 27 (1993) 1, pp. 33-49

Persistent link: https://www.econbiz.de/10005474251

Eastern European marketing systems and Western marketing research voids: A research agenda

Kaynak, Erdener; Samli, A. Coskun - In: Journal of Business Research 14 (1986) 2, pp. 109-116

Persistent link: https://www.econbiz.de/10005474274

Special section on marketing management in less-developed countries: Introduction

Kaynak, Erdener; Samli, A. Coskun - In: Journal of Business Research 12 (1984) 1, pp. 1-3

Persistent link: https://www.econbiz.de/10005477377

Marketing practices in less-development countries

Samli, A. Coskun; Kaynak, Erdener - In: Journal of Business Research 12 (1984) 1, pp. 5-18

Persistent link: https://www.econbiz.de/10005477659

Special section on Eastern European markets and marketing systems

Kaynak, Erdener; Samli, A. Coskun - In: Journal of Business Research 14 (1986) 2, pp. 107-108

Persistent link: https://www.econbiz.de/10005477732