Service quality, and the service-oriented practices that create that quality, have been shown to yield competitive advantage to firms in developed and mature markets. The role that service-driven practices play in transitional economies, however, has not been tested. In this study, the SERVOR...

Despite the reunification of Germany more than 15 years ago, substantial differences remain between the regions that once comprised the market-driven West and the socialist, centrally planned East. Although today’s Eastern German economy is less competitive than the Western German economy,...

We explore the impact of an entrepreneur’s cultural capital on the performance of new ventures in both mature and transition economies. Results show that individualistic values of the founder influence early performance of new ventures, irrespective of the country context; and that in less...

This study aims (i) to investigate the correlation between ISO 9000 quality management system and business success based on data from certified Slovenian companies, (ii) to find out the factors for measuring efficiency of ISO 9000, and (iii) to give suggestions to all involved in the...

A central argument of new institutionalism is that organizational success depends not only on efficient coordination and control of productive activities, but on conforming to institutionalized expectations. There is a dearth of empirical studies which analyze the effects of the adoption of...

According to theoretical approaches to strategic human resource management (SHRM), knowledge about a country’s business culture and the ability to develop appropriate skills are a source of competitive advantage. This article analyses cultural standards in the transition economy of Bosnia and...