Abdulquadri, Abdulazeez; Mogaji, Emmanuel; Kieu, Tai Anh; … - In: Journal of Enterprising Communities: People and Places … 15 (2021) 2, pp. 258-281
Purpose: Recognising the high numbers of unbanked and financially excluded adults in Nigeria, this study aims to position chatbot as a digital transformation tool to radically change business model, improve customer experience and enhance financial inclusion in emerging markets....
