Wang, Chih-Hung; Chen, Hsi-Tien - In: Journal of Hospitality and Tourism Insights 3 (2020) 4, pp. 415-429
Purpose: This empirical study explored how coworker incivility and customer incivility affect the work engagement and job performance of frontline employees. Design/methodology/approach: To investigate the incivility and characteristics of hospitality industry workplaces, this study recruited...