Purpose – The purpose of this paper is to provide an understanding of a concept that the author refers to as strategic research and development. Design/methodology/approach – The driver for this article came from interviews and discussions with CEOs, vice presidents, and director level...

Purpose – Realizing the importance of personal interaction in business relationships between manufacturers and distributors, this study aims to explore the role of personal interaction in relationship value, and subsequently in distributor performance, in a transition market, Vietnam....

Organizational change is a complex phenomenon with potentially devastating consequences if not done correctly. Organizations in the global marketplace continue to experience tremendous change. This paper examines data from a survey, which examined approximately 2,000 workplaces on whether they...

The history of Organizational Development (OD) reveals a much older tradition of organizational science than the conventional wisdom would suggest. By the 1960s and 1970s OD became self‐confident and dynamic. This period was not only highly experimental but established the principles of OD for...

Despite an apparent increase in investment and commitment over the last ten years, more recent studies now give grounds for reservations about overall ability of management development to meet the challenges of radical change and fulfil its strategic potential. Argues that the constraints...

Explores the role of evaluation in a business process re‐engineering initiative and its relationship with organisational learning and innovation. The paper presents the evaluation of the implementation of a business process re‐engineering project in three case studies. The implementation of...

This article reports the results of a study on management development practices in US service and manufacturing organizations. Data and statistical analyses from a sample of 433 middle and front‐line managers from 59 different US service and manufacturing organizations are reported which...

Perlmutter’s typology distinguishing between ethnocentric, polycentric, and geocentric management is considered classic. It recommends that multinational firms practise a form of globally conceived administration, regardless of the country of origin of its managers. However, an analysis of the...

In recent years museums have changed from being predominantly custodial institutions to becoming increasingly focussed on audience attraction. New emphasis is placed on museum‐audience interactions and relationships. This change in the purpose and priorities of museums has impacted upon the...

Management development programs are often regarded as essential for the preparation of managers who are presumed to be responsible for the future success of their organizations. At other times, such programs have been criticized as being irrelevant to the actual practice of management. This...