Questions the universality of theories of management and organizational behaviour on the ground that they have not adequately addressed the factor of culture. Traditionally, these theories consider political, regulatory, social, economic, and technological forces on behaviour, without taking...

This article is an executive summary of a full scientific paper that appeared in the journal Personality & Individual Differences . A study was conducted to examine the factor structure of the Occupational Personality Questionnaire (OPQ) on a sample of 94 British undergraduates. The results...

Customers′ experience of service encounters remains an area blessed with a rich folklore but little fundamental understanding. Reports on a pilot study for an exploration of women′s experiences of public houses, which used idiographic methods on a small sample of middle‐class women: role...

The basic aim of any training intervention is to effect some form of change. In assessing change that occurs after a period of training, researchers may tap one or all of three conceptually different kinds of change: alpha, beta and gamma. In alpha change, the participant′s report of change is...

Describes how there are unsolved problems within the philosophy of the social sciences, which cannot provide a coherent account of a style of science which is based on either explanation or understanding. No easy combination of elements from the empiricist and hermeneutic approaches is possible...