Purpose – Customer support assumes strategic importance in India for branded IT‐hardware products. An authorized service center and a stream of specialized service centers undertake field services and represent a sale‐territory's support network. “Time constrained” service men have to...

Purpose – Supply chain collaboration (SCC) amongst independent firms often provides larger benefits from effectively satisfying end customer's needs than working alone. However, lack of awareness about the existence of barriers of collaboration hinders the realizing of the benefits of...

Purpose: The purpose of this paper is to investigate capacity coordination in services supply chain (SSC). It provides discussion and application of various contracts in a two-stage single period SSC. Design/methodology/approach: This paper considers a two-stage serial supply chain with demand...

Purpose: The purpose of this paper is to investigate ways to improve operational efficiency of outbound retail logistics considering retailers and consumers by using clustering approach. The retailers are allocated to serve a cluster of consumers. This study demonstrates economic and...

Purpose: Lean Six Sigma (LSS) is receiving a tremendous attention as a modern process of streaming to improve the organizational ability and customer satisfaction. A successful LSS implementation is influenced by various factors and the execution of all the influencing factors simultaneously is...

Purpose: Presently, Indian sectors are manifesting a higher level of interdependency and making the economy more vulnerable to human-caused and natural disasters. COVID-19 pandemic creates a devastating effect on the world economy. The Indian economy was expected to lose around ₹ 32,000...

Purpose – The purpose of this paper is to identify and evaluate the relationships among the flexibility enablers and to prepare a hierarchy of these enablers to know their influences over each other in global supply chain. The framework suggests that the priority of enablers in supply chain...

Purpose – The purpose of this research paper is to study the enablers of Six Sigma and to establish relationship among them using interpretive structural modeling (ISM). Design/methodology/approach – The research paper presents a blend of theoretical framework and practical applications. In...

Purpose – Contracting is an important issue in supply chain management. In this paper, the authors aim to discuss and compare the manufacturer's contracting options when the retailer faces a traditional newsvendor problem with a fixed retail price: a wholesale price only contract, a wholesale...

Purpose – The purpose of this paper is to demonstrate a newly developed integrated multi‐criteria decision method (MCDM) with two‐sided preferences or selection scenario in build‐to‐order supply chains so as to explore the future applications like supplier parks....