Tews, Michael J.; Michel, John W.; Lyons, Brian D. - In: Journal of Service Management 21 (2010) 3, pp. 344-362
Purpose – While personality is often deemed important, few studies have examined the relationship between general mental ability (GMA) and job performance for entry‐level service employees. As such, the present study aims to examine the impact of GMA, along with the Big Five personality...