Aksoy, Lerzan; Alkire (née Nasr), Linda; Choi, Sunmee; … - In: Journal of Service Management 30 (2019) 3, pp. 429-448
Purpose: The purpose of this paper is to provide a framework for guiding social innovation in service (SIS), defined as the creation of novel, scalable and sustainable market based service offerings that solve systemic societal problems. Design/methodology/approach: This research provides a...