Kaartemo, Valtteri; Nenonen, Suvi; Windahl, Charlotta - In: Journal of Service Theory and Practice 30 (2020) 4/5, pp. 401-435
Purpose: This study aims to identify institutional work mechanisms that public actors employ in market shaping. Design/methodology/approach: The paper uses an abductive theorizing process, combining a literature review with an empirical exploration of three different market-shaping contexts....