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~isPartOf:"Journal of air transport management"
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Dienstleistungsqualität
136
Service quality
136
Airline
77
Fluggesellschaft
77
Customer satisfaction
65
Kundenzufriedenheit
65
Air transport
40
Luftverkehr
40
Air passenger transport
37
Passagierluftverkehr
37
Airport
36
Flughafen
36
Consumer behaviour
27
Konsumentenverhalten
27
Beziehungsmarketing
21
Relationship marketing
21
Taiwan
20
Low-cost strategy
15
Niedrigpreisstrategie
15
Multi-criteria analysis
14
Multikriterielle Entscheidungsanalyse
14
Quality management
14
Qualitätsmanagement
14
Airport service quality
10
Customer service
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Kundenservice
10
USA
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United States
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9
China
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AHP-Verfahren
8
Fuzzy sets
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Fuzzy-Set-Theorie
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Preismanagement
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Pricing strategy
8
Dienstleistungssektor
7
Service industry
7
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148
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English
149
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Zhang, Yahua
4
Chang, Yu-chun
3
Chen, Ching-fu
3
Gomes, Carlos Francisco
3
Jiang, Hongwei
3
Liou, James J. H.
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Merkert, Rico
3
Park, Jin-Woo
3
Bellizzi, Maria Grazia
2
Bezerra, George C. L.
2
Constantino, Francesco
2
Di Gravio, Giulio
2
Eboli, Laura
2
Ho, Chien-Wei
2
Karatepe, Osman M.
2
Lin, Rong-ho
2
Lubbe, Berendien
2
Mazzulla, Gabriella
2
Pan, Jing Yu
2
Pantouvakis, Angelos
2
Park, Jin-woo
2
Román García, Concepción
2
Truong Dothang
2
Tsai, Chieh-yuan
2
Tzeng, Gwo-hshiung
2
Yeh, Ching-wen
2
Abdelghany, Ahmed
1
Aboagye, Michael Osei
1
Adikariwattage, V.
1
Akan, Şahap
1
Al Nasser, Amjad
1
Allan, John
1
Allen, Jaime
1
Amiri, Maghsoud
1
Antucheviciene, Jurgita
1
Antwi, Collins Opoku
1
Arif, Mohammed
1
Arora, Mohit
1
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Journal of air transport management
SpringerLink / Bücher
776
The service industries journal
575
International journal of hospitality management
473
Journal of business research : JBR
411
Journal of retailing and consumer services
369
Working paper / National Bureau of Economic Research, Inc.
296
NBER working paper series
289
The journal of services marketing
289
Springer eBook Collection
277
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
257
NBER Working Paper
248
International journal of contemporary hospitality management
195
Journal of Services Marketing
194
Management Decision
184
European research studies
177
Europäische Hochschulschriften / 5
177
Auditing : a journal of practice & theory
176
Journal of service management
175
Journal of service research : JSR
168
Services marketing quarterly
165
Service business
163
Industrial marketing management : the international journal for industrial and high-tech firms
160
Tourism management : research, policies, practice
160
The TQM journal : the international review of organizational improvement
153
Journal of hospitality marketing & management
150
Discussion paper series / IZA
143
International journal of productivity and quality management : IJPQM
140
International journal of services and operations management
140
International journal of quality & reliability management
134
International journal of quality and service sciences
133
Gabler Edition Wissenschaft
132
Journal of travel and tourism marketing
129
Cogent business & management
126
International journal of production economics
126
Management science : journal of the Institute for Operations Research and the Management Sciences
126
Discussion paper / Centre for Economic Policy Research
123
International Journal of Contemporary Hospitality Management
123
MPRA Paper
119
Health care management review : HCM review
118
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ECONIS (ZBW)
149
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1
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149
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1
Customer value of purchasable supplementary
services
: the case of a European full network carrier's economy class
Wittmer, Andreas
;
Rowley, Edward
- In:
Journal of air transport management
34
(
2014
),
pp. 17-23
Persistent link: https://www.econbiz.de/10010244621
Saved in:
2
Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic airline
services
in Japan?
Oskaki, Takanori
;
Kubota, Yukihiro
- In:
Journal of air transport management
57
(
2016
),
pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
Saved in:
3
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
4
Regional aviation and the PSO system : Level of Service and social efficiency
Bråthena, Svein
;
Eriksen, Knut Sandberg
- In:
Journal of air transport management
69
(
2018
),
pp. 248-256
Persistent link: https://www.econbiz.de/10011865617
Saved in:
5
The service quality of travel service centers in international airports in Taiwan
Sun, Kuo-Shun
;
Huang, Hsiao-Han
- In:
Journal of air transport management
105
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013427115
Saved in:
6
The cost allocation approach of airport service activities
Li, Sui-ling
- In:
Journal of air transport management
38
(
2014
),
pp. 48-53
Persistent link: https://www.econbiz.de/10010375784
Saved in:
7
Implications of the ageing society and internationalisation for airport
services
: a perspective on passenger demand for personal space at airport terminals
Kim, Tae Hyun
;
Wu, Cheng-Lung
;
Koo, Tae-Ryang
- In:
Journal of air transport management
60
(
2017
),
pp. 84-92
Persistent link: https://www.econbiz.de/10011695535
Saved in:
8
The future of airports post COVID-19
Serrano, Francisco
;
Kazda, Antonín
- In:
Journal of air transport management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012384205
Saved in:
9
How to manage seasonality in service industries : the case of price and seat factor
management
in airlines
Merkert, Rico
;
Webber, Tony
- In:
Journal of air transport management
72
(
2018
),
pp. 39-46
Persistent link: https://www.econbiz.de/10011910580
Saved in:
10
Explore airlines' brand niches through measuring passengers' repurchase motivation : an application of Rasch measurement
Chang, Hsin-Li
;
Yang, Cheng-Hua
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 105-112
Persistent link: https://www.econbiz.de/10003731224
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