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Assessing customer value for express service providers : an empirical study from shippers' perspective in Taiwan
Ding, Ji-Feng; Shyu, Wen-Hwa; Yeh, Chun-Tsen; Tingg, Pi-Hui - In: Journal of air transport management 55 (2016), pp. 203-212
Persistent link: https://www.econbiz.de/10011547854
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Service quality and customer satisfaction of a UAE-based airline : an empirical investigation
Hussain, Rahim; Al Nasser, Amjad; Hussain, Yomna K. - In: Journal of air transport management 42 (2015), pp. 167-175
Persistent link: https://www.econbiz.de/10010481732
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Fitting facilities to self-service technology usage : evidence from kiosks in Taiwan airport
Ku, Edward C. S.; Chen, Chun-der - In: Journal of air transport management 32 (2013), pp. 87-94
Persistent link: https://www.econbiz.de/10010127320
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Customer value of purchasable supplementary services : the case of a European full network carrier's economy class
Wittmer, Andreas; Rowley, Edward - In: Journal of air transport management 34 (2014), pp. 17-23
Persistent link: https://www.econbiz.de/10010244621
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Service quality and price perception of service : influence on word-of-mouth and revisit intention
Liu, Chih-Hsing; Lee, Tingko - In: Journal of air transport management 52 (2016), pp. 42-54
Persistent link: https://www.econbiz.de/10011602624
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Airline customer lifetime value estimation using data analytics supported by social network information
Çavdar, Ahmet Birol; Ferhatosmanoğlu, Nilgün - In: Journal of air transport management 67 (2018), pp. 19-33
Persistent link: https://www.econbiz.de/10011807117
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Eco-positioning of airlines : perception versus actual performance
Mayer, Robert; Ryley, Tim; Gillingwater, David - In: Journal of air transport management 44/45 (2015), pp. 82-89
Persistent link: https://www.econbiz.de/10011341615
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A passenger distribution analysis model for the perceived time of airplane boarding/deboarding, utilizing an ex-Gaussian distribution
Miura, Ayako; Nishinari, Katsuhiro - In: Journal of air transport management 59 (2017), pp. 44-49
Persistent link: https://www.econbiz.de/10011691062
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An explorative study of corporate travellers' perception at a German airport
Schmalz, Ulrike; Paul, Annika; Gissibl, Viola - In: Journal of air transport management 92 (2021), pp. 1-15
Persistent link: https://www.econbiz.de/10012507730
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Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation : highlighting three types of NPIs for the airline industry
Lee, Choong-Ki; Jung, Eun-Kyo; Kang, Sung-Eun; Petrick, … - In: Journal of air transport management 100 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013207562