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~isPartOf:"Journal of air transport management"
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Customer satisfaction
87
Kundenzufriedenheit
87
Dienstleistungsqualität
67
Service quality
67
Airline
49
Fluggesellschaft
49
Airport
28
Flughafen
28
Consumer behaviour
26
Konsumentenverhalten
26
Air transport
24
Luftverkehr
24
Air passenger transport
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Passagierluftverkehr
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Arbeitszufriedenheit
17
Beziehungsmarketing
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Job satisfaction
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Relationship marketing
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Taiwan
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Quality management
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Qualitätsmanagement
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Beschwerdemanagement
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Complaint management
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Low-cost strategy
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Niedrigpreisstrategie
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Airport service quality
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Customer service
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Kundenservice
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Passenger satisfaction
7
Satisfaction
7
Behavioral intention
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Emotion
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Sentiment analysis
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USA
6
United States
6
Airline industry
5
Airlines
5
Leistungsmotivation
5
Work motivation
5
Airline service quality
4
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Karatepe, Osman M.
4
Gomes, Carlos Francisco
3
Liu, Chih-Hsing
3
MartÃn, Juan Carlos
3
Park, Jin-Woo
3
Bezerra, George C. L.
2
Pantouvakis, Angelos
2
Zhang, Yahua
2
Aboagye, Michael Osei
1
Akan, Åžahap
1
Al Nasser, Amjad
1
Allen, Jaime
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Antwi, Collins Opoku
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Anzanello, Michel J.
1
Arif, Mohammed
1
Arora, Swapan Deep
1
Atalık, Özlem
1
Au Due Tang
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Bakır, Mahmut
1
Barakat, H.
1
Basak, Ecem
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Basfirinci, Cigdem
1
Bellizzi, Maria Grazia
1
Bezerra, George Christian Linhares
1
Bilgihan, Cihan
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Bogicevic, Vanja
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Budd, Thomas
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Bujisic, Milos
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Calisir, Fethi
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Calisir, Nese
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Can, Gülin Feryal
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Cao, Mengfei
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1
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Chang, Yu-Chun
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Chen, Ching-fu
1
Chen, Chun-der
1
Chen, Lu
1
Chen, Shiou-yu
1
Chiu, Su-Chin
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Journal of air transport management
International journal of hospitality management
548
Journal of retailing and consumer services
440
Journal of business research : JBR
410
Journal of vocational behavior
267
The service industries journal
225
International journal of contemporary hospitality management
222
The international journal of human resource management
218
IZA Discussion Papers
212
The journal of services marketing
204
Tourism management : research, policies, practice
204
International Journal of Quality & Reliability Management
201
Journal of Services Marketing
199
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
189
Discussion paper series / IZA
186
Journal of hospitality marketing & management
185
Cogent business & management
184
Journal of travel and tourism marketing
170
Journal of business ethics : JOBE
137
International journal of human resource management
134
Journal of Managerial Psychology
132
European Journal of Marketing
122
Journal of business and psychology
121
International Journal of Contemporary Hospitality Management
119
Journal of managerial psychology
119
International Journal of Bank Marketing
113
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
113
Tourism management perspectives : TMP
112
SpringerLink / Bücher
111
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
107
Services marketing quarterly
105
International journal of quality & reliability management
100
Service business
98
Journal of Asian finance, economics and business : JAFEB
97
Journal of career development
97
The TQM journal : the international review of organizational improvement
97
Employee relations
96
International journal of productivity and quality management : IJPQM
95
Journal of service research : JSR
93
International Journal of Manpower
88
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ECONIS (ZBW)
100
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100
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1
An empirical investigation of psychological capital among flight attendants
Karatepe, Osman M.
;
Talebzadeh, Niusha
- In:
Journal of air transport management
55
(
2016
),
pp. 193-202
Persistent link: https://www.econbiz.de/10011547849
Saved in:
2
Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation : highlighting three types of NPIs for the airline industry
Lee, Choong-Ki
;
Jung, Eun-Kyo
;
Kang, Sung-Eun
;
Petrick, …
- In:
Journal of air transport management
100
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013207562
Saved in:
3
Antecedents and consequences of passenger satisfaction with the airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
83
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012170254
Saved in:
4
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
5
Service climate, professional commitment and job performance of flight attendants in Taiwan
Yeh, Ching-wen
- In:
Journal of air transport management
15
(
2009
)
5
,
pp. 259-260
Persistent link: https://www.econbiz.de/10003874423
Saved in:
6
Trusting technology : security decision making at airports
Kirschenbaum, Alan Avi
;
Mariani, Michele
;
Gulijk, Coen Van
- In:
Journal of air transport management
25
(
2012
),
pp. 57-60
Persistent link: https://www.econbiz.de/10009663962
Saved in:
7
Turnover intention of air traffic controllers in Taiwan : a note
Kuo, Chung-wei
;
Jou, Rong-chang
;
Lin, Shu-wun
- In:
Journal of air transport management
25
(
2012
),
pp. 50-52
Persistent link: https://www.econbiz.de/10009664086
Saved in:
8
Antecedents and outcomes of flight attendants' job satisfaction
Ng, Siew Imm
;
Sambasivan, Murali
;
Siti Zubaidah
- In:
Journal of air transport management
17
(
2011
)
5
,
pp. 309-313
Persistent link: https://www.econbiz.de/10009408959
Saved in:
9
The antecedents and consequences of job stress of flight attendants : evidence from Taiwan
Chen, Ching-fu
;
Kao, Ya-ling
- In:
Journal of air transport management
17
(
2011
)
4
,
pp. 253-255
Persistent link: https://www.econbiz.de/10009408982
Saved in:
10
Exploring the impacts of employee advocacy on job satisfaction and organizational commitment : case of Taiwanese airlines
Yeh, Ying-pin
- In:
Journal of air transport management
36
(
2014
),
pp. 94-100
Persistent link: https://www.econbiz.de/10010359971
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