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~isPartOf:"Journal of air transport management"
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Dienstleistungsqualität
136
Service quality
136
Airline
76
Fluggesellschaft
76
Customer satisfaction
65
Kundenzufriedenheit
65
Air transport
41
Luftverkehr
41
Air passenger transport
38
Passagierluftverkehr
38
Airport
29
Flughafen
29
Consumer behaviour
27
Konsumentenverhalten
27
Beziehungsmarketing
21
Relationship marketing
21
Taiwan
20
Low-cost strategy
15
Niedrigpreisstrategie
15
Multi-criteria analysis
14
Multikriterielle Entscheidungsanalyse
14
Quality management
14
Qualitätsmanagement
14
Airport service quality
10
Customer service
10
Kundenservice
10
USA
10
United States
10
Beschwerdemanagement
9
China
9
Complaint management
9
AHP approach
8
AHP-Verfahren
8
Fuzzy sets
8
Fuzzy-Set-Theorie
8
Airlines
7
Preismanagement
7
Pricing strategy
7
Airline service quality
6
Behavioral intention
6
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Zhang, Yahua
4
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Gomes, Carlos Francisco
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Jiang, Hongwei
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Liou, James J. H.
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Liu, Chih-Hsing
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Lubbe, Berendien
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Martín, Juan Carlos
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Park, Jin-Woo
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Bellizzi, Maria Grazia
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Bezerra, George C. L.
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Constantino, Francesco
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Di Gravio, Giulio
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Eboli, Laura
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Ho, Chien-Wei
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Karatepe, Osman M.
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Lin, Rong-ho
2
Mazzulla, Gabriella
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Pan, Jing Yu
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Pantouvakis, Angelos
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Park, Jin-woo
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Román García, Concepción
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Surovitskikh, Svetlana
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Truong Dothang
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Tsai, Chieh-yuan
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Tzeng, Gwo-hshiung
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Yeh, Ching-wen
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Abreu, José
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Akan, Şahap
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Journal of air transport management
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
612
International journal of hospitality management
437
AGDI working paper
417
Policy Research Working Paper Series
379
MPRA Paper
368
NBER working paper series
336
Journal of retailing and consumer services
335
AGDI Working Paper
334
Policy research working paper : WPS
333
Working paper / National Bureau of Economic Research, Inc.
313
The service industries journal
306
NBER Working Paper
299
Journal of business research : JBR
297
Public management review
278
Working paper
271
World Bank E-Library Archive
271
Discussion paper series / IZA
253
Journal of African economies
232
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
232
Working paper / World Institute for Development Economics Research
232
CESifo working papers
213
The journal of services marketing
211
African development review
201
IZA Discussion Papers
201
The journal of modern African studies : a quarterly survey of politics, economics & related topics in contemporary Africa
177
World Bank Policy Research Working Paper
177
Auditing : a journal of practice & theory
175
Glückauf : die Fachzeitschrift für Rohstoff, Bergbau und Energie
171
WIDER Working Paper
167
SpringerLink / Bücher
166
International journal of contemporary hospitality management
162
IMF Staff Country Reports
161
International Journal of Public Sector Management
159
CESifo Working Paper
150
Springer eBook Collection
149
Discussion paper / Centre for Economic Policy Research
148
Mineral economics : raw materials report
148
World Development
146
Services marketing quarterly
143
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ECONIS (ZBW)
143
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1
Regional aviation and the PSO system : Level of Service and social efficiency
Bråthena, Svein
;
Eriksen, Knut Sandberg
- In:
Journal of air transport management
69
(
2018
),
pp. 248-256
Persistent link: https://www.econbiz.de/10011865617
Saved in:
2
Designing aviation networks under Public Service Obligations (PSO) : a case study in Greece
Leandro, Francisco
;
Andrade, Antonio R.
;
Kalakou, Sofia
- In:
Journal of air transport management
93
(
2021
),
pp. 1-20
Persistent link: https://www.econbiz.de/10012545478
Saved in:
3
An empirical evaluation of changes in Public Service Obligations in Spain
Abreu, José
;
Fageda, Xavier
;
Jiménez, Juan Luis
- In:
Journal of air transport management
67
(
2018
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011807100
Saved in:
4
Risk prediction and early warning of pilots' unsafe behaviors using association rule
mining
and system dynamics
Xiao, Qin
;
Luo, Fan
;
Li, Yapeng
;
Pan, Dan
- In:
Journal of air transport management
110
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014310549
Saved in:
5
Explore airlines' brand niches through measuring passengers' repurchase motivation : an application of Rasch measurement
Chang, Hsin-Li
;
Yang, Cheng-Hua
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 105-112
Persistent link: https://www.econbiz.de/10003731224
Saved in:
6
Influence of the state-owned airlines on passenger satifaction
López-Bonilla, Jesús Manuel
;
López-Bonilla, Luis Miguel
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 143-145
Persistent link: https://www.econbiz.de/10003731293
Saved in:
7
Improving service quality using quality function deployment : the air cargo sector of China airlines
Wang, Rong-tsu
- In:
Journal of air transport management
13
(
2007
)
4
,
pp. 221-228
Persistent link: https://www.econbiz.de/10003485433
Saved in:
8
Expectations and perceptions in airline services : an analysis using weighted SERVQUAL scores
Pakdil, Fatma
;
Aydun, Özlem
- In:
Journal of air transport management
13
(
2007
)
4
,
pp. 229-237
Persistent link: https://www.econbiz.de/10003485434
Saved in:
9
Passenger perceptions of service quality : Korean and Australian case studies
Park, Jin-woo
- In:
Journal of air transport management
13
(
2007
)
4
,
pp. 238-242
Persistent link: https://www.econbiz.de/10003485439
Saved in:
10
Competing on value : perspectives on business class aviation
Claussen, Jan
;
O'Higgins, Eleanor
- In:
Journal of air transport management
16
(
2010
)
4
,
pp. 202-208
Persistent link: https://www.econbiz.de/10003970646
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