Competing on value : perspectives on business class aviation
Year of publication: |
2010
|
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Authors: | Claussen, Jan ; O'Higgins, Eleanor |
Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 16.2010, 4, p. 202-208
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Subject: | Wettbewerbsstrategie | Competitive strategy | Konsumentenverhalten | Consumer behaviour | Passagierluftverkehr | Air passenger transport | Dienstleistungsqualität | Service quality |
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