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"Render Good for Evil" or "Take an Eye for an Eye"? : The double-edged sword of customer mistreatment
Lu, Wenzhu; Wu, Haibo; Liu, Shanshi; Sun, Bo - In: Journal of business and psychology 38 (2023) 4, pp. 941-953
Persistent link: https://www.econbiz.de/10014339241
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The value of a smile : does emotional performance matter more in familiar or unfamiliar exchanges?
Gabriel, Allison S.; Acosta, Jennifer D.; Grandey, Alicia - In: Journal of business and psychology 30 (2015) 1, pp. 37-50
Persistent link: https://www.econbiz.de/10010505001
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Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of employee resilience
Al-Hawari, Mohd Ahmad; Bani-Melhem, Shaker; Quratulain, … - In: Journal of business and psychology 35 (2020) 2, pp. 223-240
Persistent link: https://www.econbiz.de/10012226862
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Can job-embedded employees be satisfied? : the role of job crafting and goal-striving orientations
Zhang, Iris D.; Lam, Long W.; Dong, Longzhu; Zhu, Julie … - In: Journal of business and psychology 36 (2021) 3, pp. 435-447
Persistent link: https://www.econbiz.de/10012545847
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The power of doing : how job crafting transmits the beneficial impact of autonomy among overqualified employees
Debus, Maike Elisabeth; Gross, Christian; Kleinmann, Martin - In: Journal of business and psychology 35 (2020) 3, pp. 317-331
Persistent link: https://www.econbiz.de/10012226872
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Reacting to perceived overqualification : uniting strain-based and self-regulatory adjustment reactions and the moderating role of formal work arrangements
Debus, Maike Elisabeth; Körner, Barbara; Wang, Mo; … - In: Journal of business and psychology 38 (2023) 2, pp. 411-435
Persistent link: https://www.econbiz.de/10014253751