Why customer mistreatment undermines hospitality employees' performance : the moderating role of job crafting
Year of publication: |
2022
|
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Authors: | Lu, Wenzhu ; Wu, Haibo ; Liu, Shanshi ; Guo, Zisheng ; He, Xiongtao |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 34.2022, 10, p. 3588-3606
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Subject: | Customer mistreatment | Job crafting | P-J fit perceptions | Service performance |
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