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Service quality, customer satisfaction and loyalty : the moderating role of gender
Karatepe, Osman M. - In: Journal of business economics and management 12 (2011) 2, pp. 278-300
Persistent link: https://www.econbiz.de/10009533070
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Service quality, customer satisfaction and loyalty : the moderating role of gender
Karatepe, Osman M. - In: Journal of business economics and management 12 (2011) 2, pp. 278-300
Persistent link: https://www.econbiz.de/10010007063
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The effect of management commitment to service quality on job embeddedness and performance outcomes
Karatepe, Osman M.; Karadas, Georgiana - In: Journal of business economics and management 13 (2012) 4, pp. 614-636
Persistent link: https://www.econbiz.de/10009625685
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The effect of management commitment to service quality on job embeddedness and performance outcomes
Karatepe, Osman M.; Karadas, Georgiana - In: Journal of business economics and management 13 (2012) 4, pp. 614-636
Persistent link: https://www.econbiz.de/10010029636