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~isPartOf:"Journal of business ethics : JOBE"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
2,188
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2,188
Beziehungsmarketing
483
Relationship marketing
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Einzelhandel
476
Retail trade
476
Online retailing
341
Online-Handel
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329
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Prentice, Catherine
9
Söderlund, Magnus
6
Lombart, Cindy
5
Park, Jungkun
5
Khan, Imran
4
Louis, Didier
4
Poncin, Ingrid
4
Quach, Sara
4
Agag, Gomaa
3
Cambra-Fierro, Jesús
3
Hollebeek, Linda D.
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Molinillo, Sebastian
3
Mortimer, Gary
3
Park, Eunil
3
Paul, Justin
3
Rokonuzzaman, Md
3
Seger-Guttmann, Tali
3
Aguilar-Illescas, Rocío
2
Alnawas, Ibrahim
2
Anaya-Sánchez, Rafael
2
Andersson, Pernille K.
2
Ashill, Nicholas J.
2
Audrain-Pontevia, Anne-Françoise
2
Baier, Daniel
2
Barari, Mojtaba
2
Bilgihan, Anil
2
Borges, Adilson
2
Carlson, Jamie
2
Carpenter, Jason M.
2
Casaló, Luis V.
2
Davari, Arezoo
2
Eid, Riyad
2
El-Adly, Mohammed Ismail
2
Fatma, Mobin
2
Fazal-e-Hasan, Syed
2
Fernandes, Teresa
2
Flavián Blanco, Carlos
2
Gohary, Ali
2
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Journal of business ethics : JOBE
Journal of retailing and consumer services
International journal of hospitality management
199
Journal of business research : JBR
153
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
58
Tourism management : research, policies, practice
56
The service industries journal
51
Psychology & marketing
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Asia Pacific journal of marketing and logistics
47
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
42
Service business
41
Journal of service research : JSR
39
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service management
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
31
Journal of air transport management
29
International journal of quality and service sciences
27
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
International journal of services, economics and management
26
Journal of Islamic marketing
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of hospitality and tourism insights
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
International journal of services and operations management
24
Journal of internet commerce
24
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ECONIS (ZBW)
329
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1
Providing a critical service today for tomorrow's consumers : a relational model of customer evaluations and responses in the child care industry
Kim, Young K.
;
Smith, Amy K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 232-245
Persistent link: https://www.econbiz.de/10003458658
Saved in:
2
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
3
Experience-based aspects of shopping attitudes : the roles of norms and loyalty
Meyer, Tracy
- In:
Journal of retailing and consumer services
15
(
2008
)
4
,
pp. 324-333
Persistent link: https://www.econbiz.de/10003729874
Saved in:
4
Consumer shopping value, satisfaction and loyalty in discount retailing
Carpenter, Jason M.
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 358-363
Persistent link: https://www.econbiz.de/10003742276
Saved in:
5
A field study of customers' switching behavior for bank services
Manrai, Lalita A.
;
Manrai, Ajay K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
Saved in:
6
Relationship marketing in A B2C context : the moderating role of personality traits
Adjei, Mavis T.
;
Clark, Melissa N.
- In:
Journal of retailing and consumer services
17
(
2010
)
1
,
pp. 73-79
Persistent link: https://www.econbiz.de/10003938077
Saved in:
7
Exploring customers' store loyalty using the means-end chain approach
Lee, Wan-I
;
Chang, Chih-yuan
;
Liu, Yu-lun
- In:
Journal of retailing and consumer services
17
(
2010
)
5
,
pp. 395-405
Persistent link: https://www.econbiz.de/10008654218
Saved in:
8
Emotional loyalty and share of wallet: a contingency approach
Kim, Hye-yŏng
;
Lee, Min-young
- In:
Journal of retailing and consumer services
17
(
2010
)
5
,
pp. 333-339
Persistent link: https://www.econbiz.de/10008654251
Saved in:
9
Relational consequences of perceived deception in online shopping : the moderating roles of type of product, consumer’s attitude toward the internet and consumer’s demographics
Román, Sergio
- In:
Journal of business ethics : JOBE
95
(
2010
)
3
,
pp. 373-391
Persistent link: https://www.econbiz.de/10008655275
Saved in:
10
Customers' perspectives regarding e-banking in an emerging economy
Agarwal, Reeti
;
Rastogi, Sanjay
;
Mehrotra, Ankit
- In:
Journal of retailing and consumer services
16
(
2009
)
5
,
pp. 340-351
Persistent link: https://www.econbiz.de/10003875613
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