Providing a critical service today for tomorrow's consumers : a relational model of customer evaluations and responses in the child care industry
Year of publication: |
2007
|
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Authors: | Kim, Young K. ; Smith, Amy K. |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 14.2007, 3, p. 232-245
|
Subject: | Kinderbetreuung | Child care | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Befragung | Interview | USA | United States |
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