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Providing a critical service today for tomorrow's consumers : a relational model of customer evaluations and responses in the child care industry
Kim, Young K.; Smith, Amy K. - In: Journal of retailing and consumer services 14 (2007) 3, pp. 232-245
Persistent link: https://www.econbiz.de/10003458658
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Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel; Ashill, Nicholas J.; Gibbs, Tanya - In: Journal of retailing and consumer services 30 (2016), pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
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Experience-based aspects of shopping attitudes : the roles of norms and loyalty
Meyer, Tracy - In: Journal of retailing and consumer services 15 (2008) 4, pp. 324-333
Persistent link: https://www.econbiz.de/10003729874
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Consumer shopping value, satisfaction and loyalty in discount retailing
Carpenter, Jason M. - In: Journal of retailing and consumer services 15 (2008) 5, pp. 358-363
Persistent link: https://www.econbiz.de/10003742276
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A field study of customers' switching behavior for bank services
Manrai, Lalita A.; Manrai, Ajay K. - In: Journal of retailing and consumer services 14 (2007) 3, pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
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Relationship marketing in A B2C context : the moderating role of personality traits
Adjei, Mavis T.; Clark, Melissa N. - In: Journal of retailing and consumer services 17 (2010) 1, pp. 73-79
Persistent link: https://www.econbiz.de/10003938077
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Exploring customers' store loyalty using the means-end chain approach
Lee, Wan-I; Chang, Chih-yuan; Liu, Yu-lun - In: Journal of retailing and consumer services 17 (2010) 5, pp. 395-405
Persistent link: https://www.econbiz.de/10008654218
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Emotional loyalty and share of wallet: a contingency approach
Kim, Hye-yŏng; Lee, Min-young - In: Journal of retailing and consumer services 17 (2010) 5, pp. 333-339
Persistent link: https://www.econbiz.de/10008654251
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Relational consequences of perceived deception in online shopping : the moderating roles of type of product, consumer’s attitude toward the internet and consumer’s demographics
Román, Sergio - In: Journal of business ethics : JOBE 95 (2010) 3, pp. 373-391
Persistent link: https://www.econbiz.de/10008655275
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Customers' perspectives regarding e-banking in an emerging economy
Agarwal, Reeti; Rastogi, Sanjay; Mehrotra, Ankit - In: Journal of retailing and consumer services 16 (2009) 5, pp. 340-351
Persistent link: https://www.econbiz.de/10003875613