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Achieving favourable customer outcomes through employee deviance
Boukis, Achilleas - In: The service industries journal 36 (2016) 7/8, pp. 319-338
Persistent link: https://www.econbiz.de/10011564146
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Organisational justice and customer citizenship behaviour of retail industries
Di, Eh; Huang, Chien-jung; Chen, I-heng; Yu, Te-cheng - In: The service industries journal 30 (2010) 11/12, pp. 1919-1934
Persistent link: https://www.econbiz.de/10008759999
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Can abusive supervision motivate customer-oriented service sabotage? : a multilevel research
Ma, Jianfeng; Zhou, Xing; Mu, Zhirong - In: The service industries journal 41 (2021) 9/10, pp. 696-717
Persistent link: https://www.econbiz.de/10012586859
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Inter-Organizational Culture : Linking Relationship Marketing with Organizational Behavior
Larentis, Fabiano; Antonello, Claudia Simone; Slongo, … - 2019
In order to be developed, inter-organizational relationships, as well as organizational cultures, rely on communication, learning, trust, commitment, and shared meanings and symbols. This book discusses the emergence and development of an inter-organizational culture, in which meanings, beliefs,...
Persistent link: https://www.econbiz.de/10012396098
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Ethical leadership and loyalty to supervisor in China : the roles of interactional justice and collectivistic orientation
Wang, Huaiyong; Lu, Guangli; Liu, Yongfang - In: Journal of business ethics : JOBE 146 (2017) 3, pp. 529-543
Persistent link: https://www.econbiz.de/10011789358
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Organizational virtue and performance : an empirical study of customers and employees
Chun, Rosa - In: Journal of business ethics : JOBE 146 (2017) 4, pp. 869-881
Persistent link: https://www.econbiz.de/10011789555
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The paradox and constraints of legitimacy
Sonpar, Karan; Pazzaglia, Federica; Kornijenko, Jurgita - In: Journal of business ethics : JOBE 95 (2010) 1, pp. 1-21
Persistent link: https://www.econbiz.de/10008655249
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Responsible leadership in organizational crises : an analysis of the effects of public perceptions of selected SA business organizations' reputations
Coldwell, David A. L.; Joosub, Tasneem; Papageorgiou, … - In: Journal of business ethics : JOBE 109 (2012) 2, pp. 133-143
Persistent link: https://www.econbiz.de/10009624983
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Green Behaviors in the Workplace : Nature, Complexity, and Trends
Francoeur, Virginie; Paillé, Pascal - 2022
Chapter 1: Introduction -- Chapter 2: Rethinking (or refreshing) the definition of green behaviors -- Chapter 3: Three shades of green behaviors: definitions and main issues -- Chapter 4: Drivers of green behaviors: A short review -- Chapter 5: Research on green behaviors: mapping trends --...
Persistent link: https://www.econbiz.de/10013163597
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Leadership und People Management : Führung und Kollaboration in Zeiten der Digitalisierung und Transformation
Kaudela-Baum, Stephanie (ed.); Meldau, Sandrina (ed.);  … - 2022
Führung und individuelles Verhalten -- Führungsinteraktion und Gruppenverhalten -- People Management & Organisation -- Führung und Transformation -- Führung und Diversität -- Führung und Verantwortung.
Persistent link: https://www.econbiz.de/10013185618