1: Research on the competitive advantage of the firm -- 2: Theoretical foundations of the relationship management mid-range theory -- 3: Relationship management maturity -- 4: Validating the relationship management maturity concept -- 5: Developing the upper relationship management mid-range theory.

Public organizations are often not at the centre of management studies, at the same time they are the engines of a good functioning society. In this research, organisational resilience and strategy execution are studied in the context of Italian municipalities. The thesis explores traits and...

Die Welt im Umbruch -- Analyse und Ausgestaltung einer Digital-Business-Performance -- Acht Handlungsfelder zum Aufbau einer Digital Excellence -- Change-Management – Veränderungsprozesse erfolgreich gestalten.

1. Background and the necessity to build a Digital Business Leadership -- 2. Eight areas of action to build a Digital Business Leadership -- 3. Change management - shaping change successfully -- 4. Best Practices in building a Digital Business Leadership -- 5. Beginning is the most difficult -...

Chapter 1. The world in transition -- Chapter 2. Analysis and design of a digital business performance -- Chapter 3. Eight fields of action for building digital excellence -- Chapter 4. Change management – shaping change processes successfully.

Die Bedeutung von Wandel in der heutigen Unternehmenswelt -- Hemmnisse des Wandels -- Ursachen gescheiterten Unternehmenswandels -- Erfolgsfaktoren gelungenen Wandels: Person, Vision, Kommunikation, Partizipation, Integration, Re-Edukation, Projektorganisation, Konsultation, Evolution --...

In der Praxis scheitern viele Transformationsprojekte. Es zeigt sich, dass zur erfolgreichen Umsetzung von Transformationsprojekten eine systematische Methode eingesetzt werden muss. Eine solche Methode ist der Enterprise Transformation Cycle (ETC). Das vorliegende Herausgeberwerk geht auf die...

This book is open access under CC-BY license. Moral dilemmas are a pervasive feature of working life. Moral Reasoning at Work offers a fresh perspective on how to live with them using ethics and moral psychology research. It argues that decision-makers must go beyond compliance and traditional...

1.Introduction -- 2.Section One: How and why the COVID-19 economic crisis occurred? A customer behavior-based perspective -- 3.Five phases for how customer behavior changed in response to COVID-19 -- 4.Psychological and economic explanations for why the COVID-19 economic crisis occurred -- 5....