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What makes customers discontent with service providers? : an empirical analysis of complaint handling in information and communication technology services
Chan, Hubert C. Y.; Ngai, Eric W. T. - In: Journal of business ethics : JOBE 91 (2010), pp. 73-110
Persistent link: https://www.econbiz.de/10008698306
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Workplace dignity in a total institution : examining the experiences of Foxconn's migrant workforce
Lucas, Kristen; Kang, Dongjing; Li, Zhou - In: Journal of business ethics : JOBE 114 (2013) 1, pp. 91-106
Persistent link: https://www.econbiz.de/10009779831
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What Makes Customers Discontent with Service Providers? An Empirical Analysis of Complaint Handling in Information and Communication Technology Services
Chan, Hubert C. Y.; Ngai, E. W. T. - In: Journal of business ethics : JOBE 91 (2010) 1, pp. 73-111
Persistent link: https://www.econbiz.de/10008707534
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Workplace Dignity in a Total Institution: Examining the Experiences of Foxconn’s Migrant Workforce
Lucas, Kristen; Kang, Dongjing; Li, Zhou - In: Journal of business ethics : JOBE 114 (2013) 1, pp. 91-106
Persistent link: https://www.econbiz.de/10010115924