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What do online complainers want? : an examination of the justice motivations and the moral implications of vigilante and reparation schemas
Grégoire, Yany; Legoux, Renaud; Tripp, Thomas M.; … - In: Journal of business ethics : JOBE 160 (2019) 1, pp. 167-188
Persistent link: https://www.econbiz.de/10012121284
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Perceived reasonableness and morals in service encounters
Fukawa, Nobuyuki; Erevelles, Sunil - In: Journal of business ethics : JOBE 125 (2014) 3, pp. 381-400
Persistent link: https://www.econbiz.de/10010442330
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The influence of consumers' cognitive and psychographic traits on perceived deception : a comparison between online and offline retailing contexts
Riquelme, Isabel P.; Román, Sergio - In: Journal of business ethics : JOBE 119 (2014) 3, pp. 405-422
Persistent link: https://www.econbiz.de/10010341702
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CSR and service brand : the mediating effect of brand identification and moderating effect of service quality
He, Hongwei; Li, Yan - In: Journal of business ethics : JOBE 100 (2011) 4, pp. 673-688
Persistent link: https://www.econbiz.de/10009243148
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How does the perceived ethicality of corporate services brands influence loyalty and positive word-of-mouth? : analyzing the roles of empathy, affective commitment, and perceived q...
Markovic, Stefan; Iglesias, Oriol; Singh, Jatinder Jit; … - In: Journal of business ethics : JOBE 148 (2018) 4, pp. 721-740
Persistent link: https://www.econbiz.de/10011844265
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The influence of servant leadership on restaurant employee engagement
Carter, Danon; Baghurst, Timothy - In: Journal of business ethics : JOBE 124 (2014) 3, pp. 453-464
Persistent link: https://www.econbiz.de/10010431360
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The roles of justice and customer satisfaction in customer retention : a lesson from service recovery
Siu, Noel Yee-Man; Zhang, Tracy Jun-Fheng; Yau, … - In: Journal of business ethics : JOBE 114 (2013) 4, pp. 675-686
Persistent link: https://www.econbiz.de/10009776404
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Softening the blow : company self-disclosure of negative information lessens damaging effects on consumer judgment and decision making
Fennis, Bob Michaël; Stroebe, Wolfgang - In: Journal of business ethics : JOBE 120 (2014) 1, pp. 109-120
Persistent link: https://www.econbiz.de/10010355804
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Falling or not falling into temptation? : multiple faces of temptation, monetary intelligence, and unethical intentions across gender
Tang, Thomas Li-ping; Sutarso, Toto - In: Journal of business ethics : JOBE 116 (2013) 3, pp. 529-552
Persistent link: https://www.econbiz.de/10010208973
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Justifying deviant behavior : the role of attributions and moral emotions
Harvey, Paul; Martinko, Mark J.; Borkowski, Nancy - In: Journal of business ethics : JOBE 141 (2017) 4, pp. 779-795
Persistent link: https://www.econbiz.de/10011701707