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Assessing the effects of leadership styles on employees' outcomes in international luxury hotels
Aguiar Quintana, Teresa; Park, Sangwon; Araujo Cabrera, … - In: Journal of business ethics : JOBE 129 (2015) 2, pp. 469-489
Persistent link: https://www.econbiz.de/10011290793
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CSR and service brand : the mediating effect of brand identification and moderating effect of service quality
He, Hongwei; Li, Yan - In: Journal of business ethics : JOBE 100 (2011) 4, pp. 673-688
Persistent link: https://www.econbiz.de/10009243148
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How does the perceived ethicality of corporate services brands influence loyalty and positive word-of-mouth? : analyzing the roles of empathy, affective commitment, and perceived q...
Markovic, Stefan; Iglesias, Oriol; Singh, Jatinder Jit; … - In: Journal of business ethics : JOBE 148 (2018) 4, pp. 721-740
Persistent link: https://www.econbiz.de/10011844265
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The influence of servant leadership on restaurant employee engagement
Carter, Danon; Baghurst, Timothy - In: Journal of business ethics : JOBE 124 (2014) 3, pp. 453-464
Persistent link: https://www.econbiz.de/10010431360
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The roles of justice and customer satisfaction in customer retention : a lesson from service recovery
Siu, Noel Yee-Man; Zhang, Tracy Jun-Fheng; Yau, … - In: Journal of business ethics : JOBE 114 (2013) 4, pp. 675-686
Persistent link: https://www.econbiz.de/10009776404
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Gender and ethical conduct of hotel employees in Kumasi Metropolis, Ghana
Frempong, Foster - In: Journal of business ethics : JOBE 154 (2019) 3, pp. 721-731
Persistent link: https://www.econbiz.de/10011993716
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What makes customers discontent with service providers? : an empirical analysis of complaint handling in information and communication technology services
Chan, Hubert C. Y.; Ngai, Eric W. T. - In: Journal of business ethics : JOBE 91 (2010), pp. 73-110
Persistent link: https://www.econbiz.de/10008698306
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Ethical management in the hotel sector : creating an authentic work experience for workers with intellectual disabilities
Meacham, Hannah; Cavanagh, Jillian; Bartram, Timothy; … - In: Journal of business ethics : JOBE 155 (2019) 3, pp. 823-835
Persistent link: https://www.econbiz.de/10011998783
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Employee orientation and performance : an exploration of the mediating role of customer orientation
Zhang, Junfeng - In: Journal of business ethics : JOBE 91 (2010), pp. 111-121
Persistent link: https://www.econbiz.de/10008698305
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Workplace guanxi : its dispositional antecedents and mediating role in the affectivity-job satisfaction relationship
Qingguo, Zhai; Lindorff, Margaret; Cooper, Brian - In: Journal of business ethics : JOBE 117 (2013) 3, pp. 541-551
Persistent link: https://www.econbiz.de/10010232660