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"Theory will take you only so far" (Nolan, 2023) : in search of greater insight through quantitative, observation-based research
Stank, Theodore P.; Saunders, Lance W.; Scott, Alex; … - In: Journal of business logistics 45 (2024) 3, pp. 1-10
Persistent link: https://www.econbiz.de/10014540553
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Retail "save the sale" tactics : consumer perceptions of in-store logistics service recovery
Peinkofer, Simone T.; Esper, Terry L.; Smith, Ronn J.; … - In: Journal of business logistics 43 (2022) 2, pp. 238-264
Persistent link: https://www.econbiz.de/10013347440
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In artificial intelligence (AI) we trust : a qualitative investigation of AI technology acceptance
Hasija, Abhinav; Esper, Terry L. - In: Journal of business logistics 43 (2022) 3, pp. 388-412
Persistent link: https://www.econbiz.de/10013347471
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Crowdsourced delivery and customer assessments of e-Logistics Service Quality : an appraisal theory perspective
Ta, Ha; Esper, Terry L.; Hofer, Adriana Rossiter; … - In: Journal of business logistics 44 (2023) 3, pp. 345-368
Persistent link: https://www.econbiz.de/10014343165