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~isPartOf:"Journal of knowledge management"
~subject:"Bibliometrie"
~subject:"Social web"
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Bibliometrie
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Bibliometrics
341
Customer satisfaction
302
Kundenzufriedenheit
301
Consumer behaviour
224
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224
Relationship marketing
185
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184
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Lim, Weng Marc
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Ingi Rúnar Eðvarðsson
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Parida, Vinit
3
Snyder, Hannah
3
Wang, Xinxin
3
Alon, Ilan
2
Andreini, Daniela
2
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Journal of business research : JBR
Journal of knowledge management
Technological forecasting & social change : an international journal
218
Research policy : policy, management and economic studies of science, technology and innovation
200
International journal of production research
131
Journal of business ethics : JOBE
121
International journal of management reviews : IJMR
115
NBER working paper series
112
Journal of management : JOM
109
Industrial marketing management : the international journal for industrial and high-tech firms
96
Cogent business & management
95
Working paper / National Bureau of Economic Research, Inc.
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NBER Working Paper
85
International journal of hospitality management
82
International journal of production economics
82
International journal of contemporary hospitality management
80
Discussion paper series / IZA
77
Management review quarterly
70
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
69
Organizational research methods : ORM
69
Working paper
68
International journal of consumer studies
66
The journal of technology transfer
64
The journal of economic perspectives : EP ; a journal of the American Economic Association
62
Tourism management : research, policies, practice
60
Annals / The Academy of Management
59
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
58
Journal of business economics : JBE
57
Administrative Sciences : open access journal
56
CESifo working papers
56
Die Betriebswirtschaft : DBW
54
European management journal
54
International business review : the official journal of the European International Business Academy
53
Management research review
53
Total quality management & business excellence
53
Technology analysis & strategic management
51
Human resource management review
49
Journal of management
48
Entrepreneurship, theory and practice : ET & P
47
European journal of operational research : EJOR
47
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ECONIS (ZBW)
357
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357
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1
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
2
Implementing artificial intelligence empowered financial advisory services : a literature review and critical research agenda
Zhu, Hui
;
Vigren, Olli
;
Söderberg, Inga-Lill
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014549125
Saved in:
3
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
4
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
5
Service networks for sustainable business : a dynamic evolution analysis over half a century
Wang, Xinxin
;
Xu, Zeshui
;
Qin, Yong
;
Škare, Marinko
- In:
Journal of business research : JBR
136
(
2021
),
pp. 543-557
Persistent link: https://www.econbiz.de/10012663250
Saved in:
6
A brief history of service innovation : the evolution of past, present, and future of service innovation
Marvi, Reza
;
Mahavarpour, Nasrin
;
Foroudi, Pantea
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-23
Persistent link: https://www.econbiz.de/10014299256
Saved in:
7
A meta-model of customer brand loyalty and its antecedents
Desveaud, Kathleen
;
Mandler, Timo
;
Eisend, Martin
- In:
Journal of business research : JBR
176
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014550337
Saved in:
8
Corporate rebranding : an internal perspective
Joseph, Abraham
;
Gupta, Suraksha
;
Wang, Yichuan
; …
- In:
Journal of business research : JBR
130
(
2021
),
pp. 709-723
Persistent link: https://www.econbiz.de/10012544901
Saved in:
9
The advent of customer experiential knowledge management approach (CEKM) : the integration of offline & online experiential knowledge
Jaziri-Bouagina, Dhouha
- In:
Journal of business research : JBR
94
(
2019
),
pp. 241-256
Persistent link: https://www.econbiz.de/10011947403
Saved in:
10
Customer engagement with digitalized interactive platforms in retailing
Roy, Sanjit
;
Gaganpreet Singh
;
Sadeque, Saalem
; …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014303995
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