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Service innovation in e-commerce last mile delivery : mapping the e-customer journey
Vakulenko, Yulia; Shams, Poja; Hellström, Daniel; … - In: Journal of business research : JBR 101 (2019), pp. 461-468
Persistent link: https://www.econbiz.de/10012103423
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Influences of gender and product type on online purchasing
Pascual-Miguel, Félix J.; Agudo-Peregrina, Ángel F.; … - In: Journal of business research : JBR 68 (2015) 7, pp. 1550-1556
Persistent link: https://www.econbiz.de/10011298500
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The impact of returns policies on profitability : a fashion e-commerce case
Hjort, Klas; Lantz, Björn - In: Journal of business research : JBR 69 (2016) 11, pp. 4980-4985
Persistent link: https://www.econbiz.de/10011589050
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What's in the parcel locker? : exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia; Hellström, Daniel; Hjort, Klas - In: Journal of business research : JBR 88 (2018), pp. 421-427
Persistent link: https://www.econbiz.de/10011869863