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~isPartOf:"Journal of business research : JBR"
~person:"Balaji, M. S."
~person:"Ribeiro Soriano, Domingo"
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Balaji, M. S.
Ribeiro Soriano, Domingo
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Journal of business research : JBR
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ECONIS (ZBW)
9
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1
How customers cope with service failure? : a study of brand reputation and customer satisfaction
Sengupta, Aditi Sarkar
;
Balaji, M. S.
;
Krishnan, Balaji C.
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 665-674
Persistent link: https://www.econbiz.de/10010496157
Saved in:
2
The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
;
Balaji, M. S.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
Saved in:
3
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
4
Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.
;
Jha, Subhash
;
Sengupta, Aditi Sarkar
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
Saved in:
5
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
6
A bibliometric overview of the Journal of Business Research between 1973 and 2014
Merigo, Jose Maria
;
Mas-Tur, Alicia
;
Roig-Tierno, Norat
; …
- In:
Journal of business research : JBR
68
(
2015
)
12
,
pp. 2645-2653
Persistent link: https://www.econbiz.de/10011399648
Saved in:
7
Innovation and entrepreneurship in knowledge industries
Ribeiro Soriano, Domingo
;
Huarng, Kun-Huang
- In:
Journal of business research : JBR
66
(
2013
)
10
,
pp. 1964-1969
Persistent link: https://www.econbiz.de/10009772310
Saved in:
8
A bibliometric analysis of social entrepreneurship
Rey-Martí, Andrea
;
Ribeiro Soriano, Domingo
;
Palacios …
- In:
Journal of business research : JBR
69
(
2016
)
5
,
pp. 1651-1655
Persistent link: https://www.econbiz.de/10011450928
Saved in:
9
A bibliometric analysis of international impact of business incubators
Albort-Morant, Gema
;
Ribeiro Soriano, Domingo
- In:
Journal of business research : JBR
69
(
2016
)
5
,
pp. 1775-1779
Persistent link: https://www.econbiz.de/10011451006
Saved in:
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