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Testing the predictive power of PLS through cross-validation in banking
Reguera-Alvarado, Nuria; Blanco-Oliver, Antonio; … - In: Journal of business research : JBR 69 (2016) 10, pp. 4685-4693
Persistent link: https://www.econbiz.de/10011554754
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Relationship value based on customer equity influences on online group-buying customer loyalty
Zhang, Ruijin; Li, Guoxin; Wang, Haiyan - In: Journal of business research : JBR 69 (2016) 9, pp. 3820-3826
Persistent link: https://www.econbiz.de/10011515268
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Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush; Jain, Kokil; Kingshott, Russel P. J.; … - In: Journal of business research : JBR 121 (2020), pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
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The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty
Jung, Jin Ho; Yoo, Jay Jaewon; Arnold, Todd J. - In: Journal of business research : JBR 122 (2021), pp. 362-372
Persistent link: https://www.econbiz.de/10012420421
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When customer involvement hinders/promotes product innovation performance : the concurrent effect of relationship quality and role ambiguity
Najafi-Tavani, Saeed; Zaefarian, Ghasem; Robson, Matthew J. - In: Journal of business research : JBR 145 (2022), pp. 130-143
Persistent link: https://www.econbiz.de/10013197888
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Cross-industrial study on satisfaction-commitment-PWOM linkage : the role of competition, consumption visibility, and service relationship
Sakiyama, Ryo; Dahana, Wirawan Dony; Baumann, Chris; … - In: Journal of business research : JBR 160 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014299258
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Congruence in the assessment of service quality between employees and customers : a study of a public health care delivery system
Young, Gary J.; Meterko, Mark M.; Mohr, David; Shwartz, … - In: Journal of business research : JBR 62 (2009) 11, pp. 1127-1135
Persistent link: https://www.econbiz.de/10003897403
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Reaching the boiling point: consumers' negative affective reactions to firm-attributed service failures
Kalamas, Maria; Laroche, Michel; Makdessian, Lucy - In: Journal of business research : JBR 61 (2008) 8, pp. 813-824
Persistent link: https://www.econbiz.de/10003736755
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Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin; Xu, Pei; Wang, Yen-Yao; Wang, Yu - In: Journal of business research : JBR 169 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
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Service failure and recovery in B2B markets : a morphological analysis
Baliga, Ashwin J.; Chawla, Vaibhav; Sunder M., Vijaya; … - In: Journal of business research : JBR 131 (2021), pp. 763-781
Persistent link: https://www.econbiz.de/10012545044