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Comparing Objective Service Failures and Subjective Complaints: An Investigation of Domino and Halo Effects
Halstead, Diane; Morash, Edward A.; Ozment, John - In: Journal of business research : JBR 36 (1996) 2, pp. 107-116
Persistent link: https://www.econbiz.de/10006737567
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The role of overload on job attitudes, turnover intentions, and salesperson performance
Jones, Eli; Chonko, Lawrence; Rangarajan, Deva; … - In: Journal of business research : JBR 60 (2007) 7, pp. 663-671
Persistent link: https://www.econbiz.de/10003484130
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Examining the effects of mutual information sharing and relationship empathy : a social penetration theory perspective
Mangus, Stephanie M.; Bock, Dora E.; Jones, Eli; Folse, … - In: Journal of business research : JBR 109 (2020), pp. 375-384
Persistent link: https://www.econbiz.de/10012238083
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Organizational and individual learning in the sales force: an agenda for sales research
Chonko, Lawrence B.; Dubinsky, Alan J.; Jones, Eli; … - In: Journal of business research : JBR 56 (2003) 12, pp. 935-946
Persistent link: https://www.econbiz.de/10006720057
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Firm market orientation and salesperson customer orientation: interpersonal and intrapersonal influences on customer service and retention in business-to-business buyer-seller rela...
Jones, Eli; Busch, Paul; Dacin, Peter - In: Journal of business research : JBR 56 (2003) 4, pp. 323-340
Persistent link: https://www.econbiz.de/10006721300
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The role of overload on job attitudes, turnover intentions, and salesperson performance
Jones, Eli; Chonko, Lawrence; Rangarajan, Deva; … - In: Journal of business research : JBR 60 (2007) 7, pp. 663-671
Persistent link: https://www.econbiz.de/10007734926