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Dienstleistungsqualität
2
Service quality
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Beziehungsmarketing
1
Consumer behaviour
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Customer experience
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Customer journey
1
Customer satisfaction
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Emotion
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Health care system
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Krankenhaus
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Kundenzufriedenheit
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Messung
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Online retailing
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Online-Handel
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Patient experiences
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Patienten
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Ding, David Xin
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Journal of business research : JBR
Journal of Service Management
16
Decision support systems : DSS ; the international journal
11
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
8
Journal of service management
8
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
Journal of management information systems : JMIS
6
Production and operations management : an international journal of the Production and Operations Management Society
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Decision line
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Journal of organizational computing and electronic commerce
4
International journal of production economics
3
Journal of operations management
3
Management information systems : mis quarterly
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Research handbook on services management
3
The journal of product innovation management : an internat. publication of the Product Development & Management Association
3
Decision sciences : DS
2
Electronic commerce research and applications
2
European journal of operational research : EJOR
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Information systems research : ISR
2
Information systems research : ISR ; an information systems journal of the Institute for Operations Research and the Management Sciences
2
International Journal of Operations & Production Management
2
International journal of service industry management : IJSIM
2
Journal of revenue and pricing management
2
Journal of service research : JSR
2
Journal of the Association for Information Science & Technology
2
Operations research, Management science : OR MS ; the international literature digest
2
Agglomeration and firm performance
1
Boston University School of Managment Working Paper
1
Business Process Management Journal
1
California management review : CMR
1
Cornell hospitality quarterly : CQ
1
Corporate strategies & innovations in the emerging global economy
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Decision Sciences
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European Journal of Operational Research
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European Planning Studies
1
Handbook of logistics and supply-chain management
1
Handbook of new product development management
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Information systems management
1
International Journal of Production Economics
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e-SELFQUAL : a scale for measuring online self-service quality
Ding, David Xin
;
Hu, Paul Jen-Hwa
;
Sheng, Olivia R. Liu
- In:
Journal of business research : JBR
64
(
2011
)
5
,
pp. 508-515
Persistent link: https://www.econbiz.de/10008901456
Saved in:
2
e-SELFQUAL: A scale for measuring online self-service quality
Ding, David Xin
;
Hu, Paul Jen-Hwa
;
Sheng, Olivia R. Liu
- In:
Journal of business research : JBR
64
(
2011
)
5
,
pp. 508-516
Persistent link: https://www.econbiz.de/10008818646
Saved in:
3
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
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