e-SELFQUAL : a scale for measuring online self-service quality
David Xin Ding; Paul Jen-Hwa Hu
| Year of publication: |
2011
|
|---|---|
| Authors: | Ding, David Xin ; Hu, Paul Jen-Hwa ; Sheng, Olivia R. Liu |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 64.2011, 5, p. 508-515
|
| Subject: | Online-Handel | Online retailing | Selbstbedienung | Self-service | Dienstleistungsqualität | Service quality | Messung | Measurement |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008901456