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Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del; Vázquez Casielles, Rodolfo; … - In: Journal of business research : JBR 62 (2009) 8, pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
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Webroomers versus showroomers : are they the same?
Viejo Fernández, Nuria; Sanzo Pérez, María José; … - In: Journal of business research : JBR 92 (2018), pp. 300-320
Persistent link: https://www.econbiz.de/10011925474
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Satisfaction with service recovery: Perceived justice and emotional responses
del Río-Lanza, Ana Belén; Vázquez-Casielles, Rodolfo; … - In: Journal of business research : JBR 62 (2009) 8, pp. 775-781
Persistent link: https://www.econbiz.de/10008250658
Cover Image
Satisfaction with service recovery: Perceived justice and emotional responses
del Río-Lanza, Ana Belén; Vázquez-Casielles, Rodolfo - In: Journal of business research : JBR 62 (2009) 8, pp. 775-782
Persistent link: https://www.econbiz.de/10008895066