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Communicating sadness : the impact of emotional crisis communication on the organizational post-crisis reputation
Schoofs, Lieze; Claeys, An-Sofie - In: Journal of business research : JBR 130 (2021), pp. 271-282
Persistent link: https://www.econbiz.de/10012544790
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"To trust or not to trust" : the impact of social media influencers on the reputation of corporate brands in crisis
Singh, Jaywant; Crisafulli, Benedetta; Quamina, La Toya; … - In: Journal of business research : JBR 119 (2020), pp. 464-480
Persistent link: https://www.econbiz.de/10012417030
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"Corporate image at stake" : the impact of crises and response strategies on consumer perceptions of corporate brand alliances
Singh, Jaywant; Crisafulli, Benedetta; Quamina, La Toya - In: Journal of business research : JBR 117 (2020), pp. 839-849
Persistent link: https://www.econbiz.de/10012288104
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Applying complexity theory to deepen service dominant logic : configural analysis of customer experience-and-outcome assessments of professional services for personal transformatio...
Wu, Pei-ling; Yeh, Shih-shuo; Huan, Tzung-cheng; … - In: Journal of business research : JBR 67 (2014) 8, pp. 1647-1670
Persistent link: https://www.econbiz.de/10010379252
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How do non-innovative firms start innovation and build legitimacy? : the case of professional service firms
Villani, Elisa; Linder, Christian; Lechner, Christian; … - In: Journal of business research : JBR 137 (2021), pp. 614-625
Persistent link: https://www.econbiz.de/10012665749
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The cues that matter : screening for quality signals in the ex ante phase of buying professional services
Pemer, Frida; Skjølsvik, Tale - In: Journal of business research : JBR 98 (2019), pp. 352-365
Persistent link: https://www.econbiz.de/10012007250
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Developing and validating a psychometric shopper-based mall equity measure
El Hedhli, Kamel; Chebat, Jean-Charles - In: Journal of business research : JBR 62 (2009) 6, pp. 581-587
Persistent link: https://www.econbiz.de/10003853687
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The customer-based corporate reputation scale : replication and short form
Walsh, Gianfranco; Beatty, Sharon E.; Shiu, Edward M. K. - In: Journal of business research : JBR 62 (2009) 10, pp. 924-930
Persistent link: https://www.econbiz.de/10003887547
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Brand misconduct : consequences on consumer–brand relationships
Huber, Frank; Vollhardt, Kai; Matthes, Isabel; Vogel, … - In: Journal of business research : JBR 63 (2010) 11, pp. 1113-1120
Persistent link: https://www.econbiz.de/10008696693
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Investigating mediators between corporate reputation and customer citizenship behaviors
Bartikowski, Boris; Walsh, Gianfranco - In: Journal of business research : JBR 64 (2011) 1, pp. 39-44
Persistent link: https://www.econbiz.de/10008806353