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Patientenorientiertes Qualität...
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Hospital
35
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Quality management
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Qualitätsmanagement
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20
Service quality
20
Health care
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Gesundheitsversorgung
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Gallan, Andrew S.
3
McColl-Kennedy, Janet R.
2
Tse, Ying Kei
2
Woodside, Arch G.
2
Zhang, Minhao
2
Abadie, Amelie
1
Abbasi, Faramarz
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Abreu, António
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Aksoy, Lerzan
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Ali, Faizan
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Alrawadieh, Zaid
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Arici, Hasan Evrim
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Armenakis, Achilles A.
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Arnold, Todd J.
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Arévalo, Rodrigo
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Barakshina, Tatiana
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Baray, Jérôme
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Baum, Tom
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Blanco-Oliver, Antonio
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Brenes, Esteban R.
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Budhwar, Pawan S.
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Buhalis, Dimitrios
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Bustos-Contell, Elisabeth
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Cado, Vesna
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Cai, Shaohan Alan
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Calvo-Mora, Arturo
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Cepeda Carrión, Gabriel A.
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Chahal, Hardeep
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Chang, Chih-Ming
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Chen, Juei-Chao
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Chen, Stephen
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Journal of business research : JBR
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
546
International journal of productivity and quality management : IJPQM
474
The TQM journal : the international review of organizational improvement
438
International journal of quality & reliability management
408
International journal of production research
397
NBER working paper series
280
Health care management review : HCM review
268
Total quality management & business excellence
257
Working paper / National Bureau of Economic Research, Inc.
243
International journal of production economics
228
NBER Working Paper
221
European journal of operational research : EJOR
218
International journal of hospitality management
217
Health care management science
208
SpringerLink / Bücher
202
Quality management journal : QMJ
196
Journal of health economics
195
Journal of health organization and management
195
International journal of six sigma and competitive advantage : IJSSCA
188
Health economics
139
The European journal of health economics : HEPAC ; health economics in prevention and care
126
Krankenhausmanagement : Strategien, Konzepte, Methoden
113
International journal of services and operations management
107
Management science : journal of the Institute for Operations Research and the Management Sciences
101
International journal of contemporary hospitality management
100
International journal of quality and service sciences
99
Europäische Hochschulschriften / 5
94
Manufacturing & service operations management : M & SOM
78
Benchmarking : an international journal ; BIJ
77
Business process management journal
75
Discussion paper series / IZA
74
Health economics review
74
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
73
Socio-economic planning sciences : the international journal of public sector decision-making
72
The international journal of productivity and performance management : IJPPM
71
Health marketing quarterly
70
Applied economics
68
Inquiry : a journal of health care organization, provision and financing
68
International journal of business excellence
68
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ECONIS (ZBW)
66
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1
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
2
Patient satisfaction in emergency department : unveiling complex interactions by wearable sensors
Stefanini, Alessandro
;
Aloini, Davide
;
Gloor, Peter A.
; …
- In:
Journal of business research : JBR
129
(
2021
),
pp. 600-611
Persistent link: https://www.econbiz.de/10012509712
Saved in:
3
Classification of reviews of e-healthcare services to improve patient satisfaction : insights from an emerging economy
Dhakate, Nikhil
;
Joshi, Rohit
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014304055
Saved in:
4
Healthcare service enhancement with patient search
Zheng, Hong
;
Wu, Huamin
;
Tian, Lin
- In:
Journal of business research : JBR
152
(
2022
),
pp. 398-409
Persistent link: https://www.econbiz.de/10013493994
Saved in:
5
Transforming community well-being through
patients
' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
6
A mixed methods UTAUT2-based approach to assess mobile health adoption
Duarte, Paulo
;
Pinho, José Carlos
- In:
Journal of business research : JBR
102
(
2019
),
pp. 140-150
Persistent link: https://www.econbiz.de/10012103949
Saved in:
7
The impact of electronic word-of-mouth on
patients
' choices in online health communities : a cross-media perspective
Shan, Wei
;
Wang, Jiaxuan
;
Shi, Xiaoxiao
;
Evans, Richard D.
- In:
Journal of business research : JBR
173
(
2024
),
pp. 1-21
Persistent link: https://www.econbiz.de/10014547922
Saved in:
8
A naive Bayes strategy for classifying customer satisfaction : a study based on online reviews of hospitality services
Sánchez-Franco, Manuel J.
;
Navarro García, Antonio
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 499-506
Persistent link: https://www.econbiz.de/10012103442
Saved in:
9
Operational flexibility-entrepreneurial orientation relationship : effects and consequences
Chahal, Hardeep
;
Gupta, Mahesh Chander
;
Lonial, Subhash
; …
- In:
Journal of business research : JBR
105
(
2019
),
pp. 154-167
Persistent link: https://www.econbiz.de/10012128494
Saved in:
10
Linking unlearning with quality of health services through knowledge corridors
Ortgea Gutiérrez, Jaime
;
Cegarra Navarro, Juan Gabriel
; …
- In:
Journal of business research : JBR
68
(
2015
)
4
,
pp. 815-822
Persistent link: https://www.econbiz.de/10010504978
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