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Enhancing loyalty : when improving consumer satisfaction and delight matters
Ahrholdt, Dennis C.; Gudergan, Siegfried; Ringle, … - In: Journal of business research : JBR 94 (2019), pp. 18-27
Persistent link: https://www.econbiz.de/10011947285
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Asymmetric effects of customer emotions on satisfaction and loyalty in a utilitarian service context
Rychalski, Aude; Hudson, Sarah - In: Journal of business research : JBR 71 (2017), pp. 84-91
Persistent link: https://www.econbiz.de/10011622501
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Measuring brand hate in a cross-cultural context : Emic and Etic scale development and validation
Akrout, Houcine; Mrad, Mona - In: Journal of business research : JBR 154 (2023), pp. 1-19
Persistent link: https://www.econbiz.de/10013468640
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"Regretting your brand-self?" : the moderating role of consumer-brand identification on consumer responses to purchase regret
Davvetas, Vasileios; Diamantopoulos, Adamantios - In: Journal of business research : JBR 80 (2017), pp. 218-227
Persistent link: https://www.econbiz.de/10011771503
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Achieving tourist loyalty through destination personality, satisfaction, and identification
Hultman, Magnus; Skarmeas, Dionysis; Oghazi, Pejvak; … - In: Journal of business research : JBR 68 (2015) 11, pp. 2227-2231
Persistent link: https://www.econbiz.de/10011388292
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The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes; Chebat, Jean-Charles - In: Journal of business research : JBR 67 (2014) 6, pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
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Understanding whistle-blowing : a set-theoretic approach
Henik, Erika - In: Journal of business research : JBR 68 (2015) 2, pp. 442-450
Persistent link: https://www.econbiz.de/10010472538
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Successful loyalty in e-complaints : FsQCA and structural equation modeling analyses
Urueña, Alberto; Higaldo, Antonio - In: Journal of business research : JBR 69 (2016) 4, pp. 1384-1389
Persistent link: https://www.econbiz.de/10011447294
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Does loyalty span domains? : examining the relationship between consumer loyalty, other loyalties and happiness
Aksoy, Lerzan; Keiningham, Timothy; Buoye, Alexander; … - In: Journal of business research : JBR 68 (2015) 12, pp. 2464-2476
Persistent link: https://www.econbiz.de/10011399506
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The relationship between satisfaction and loyalty : a mediator analysis
Picón, Araceli; Castro, Ignacio; Roldán, José L. - In: Journal of business research : JBR 67 (2014) 5, pp. 746-751
Persistent link: https://www.econbiz.de/10010363348