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Patient satisfaction, managers...
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Customer satisfaction
301
Kundenzufriedenheit
300
Consumer behaviour
173
Konsumentenverhalten
173
Beziehungsmarketing
152
Relationship marketing
152
Dienstleistungsqualität
149
Service quality
149
Corporate culture
131
Unternehmenskultur
131
Beschwerdemanagement
48
Complaint management
48
Brand management
45
Markenführung
45
Satisfaction
44
Personality psychology
38
Persönlichkeitspsychologie
38
Customer service
37
Kundenservice
37
Hospital
35
Krankenhaus
35
Brand image
33
Emotion
33
Markenimage
33
Corporate Social Responsibility
31
Corporate social responsibility
31
Arbeitszufriedenheit
30
Job satisfaction
30
Firm performance
27
Unternehmenserfolg
27
Cultural identity
26
Kulturelle Identität
26
Marketing management
26
Marketingmanagement
26
Innovation
25
Betriebsklima
24
Service failure
24
Work climate
24
Corporate reputation
22
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22
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496
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498
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Balaji, M. S.
6
Chebat, Jean-Charles
6
Gustafsson, Anders
6
Barnes, Donald C.
4
Gallan, Andrew S.
4
Martin, Drew
4
Babin, Barry J.
3
Balmer, John M.T.
3
Collier, Joel E.
3
De Keyser, Arne
3
Giebelhausen, Michael
3
Kitchen, Philip J.
3
Krishen, Anjala S.
3
Laroche, Michel
3
McColl-Kennedy, Janet R.
3
Melewar, T. C.
3
Prayag, Girish
3
Prentice, Catherine
3
Tourky, Marwa
3
Van Vaerenbergh, Yves
3
Voyer, Benjamin G.
3
Wallpach, Sylvia von
3
Walsh, Gianfranco
3
Woisetschläger, David
3
Wolter, Jeremy S.
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Wong, IpKin Anthony
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Wu, Chih-Wen
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Al Zagir, Nadia
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Alden, Dana
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Alhouti, Sarah
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Ali, Faizan
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Altinay, Levent
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Arnold, Todd J.
2
Baker, Thomas L.
2
Balmer, John M. T.
2
Barrio-García, Salvador del
2
Bartikowski, Boris
2
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Journal of business research : JBR
Rassegna economica : rivista internazionale di economia e territorio
826
Rivista di politica economica
787
Review of economic conditions in Italy
647
International journal of hospitality management
591
Discussion paper series / IZA
483
Mondo economico : settimanale di economia, finanza, politica, cultura
476
L' Industria : rivista di economia e politica industriale : review of industrial economics and policy
468
SpringerLink / Bücher
448
Journal of retailing and consumer services
444
Questioni di economia e finanza
444
NBER working paper series
439
Rivista internazionale di scienze sociali
434
Giornale degli economisti e annali di economia
396
Economia e politica industriale
390
Rivista di economia agraria
386
Working paper / National Bureau of Economic Research, Inc.
380
Bancaria : mensile dell'Associazione Bancaria Italiana
348
Economia pubblica : the Italian journal of public economics and law
343
NBER Working Paper
342
Temi di discussione del Servizio Studi / Banca d'Italia
337
Journal of business ethics : JOBE
327
Rivista internazionale di scienze economiche e commerciali : RiSEC ; pubblicazione trimestrale
323
IZA Discussion Paper
304
Working paper
298
Economia & lavoro : revista quadrimestrale di politica economica, sociologia e relazioni industriali
287
Discussion paper / Centre for Economic Policy Research
284
Bank of Italy Occasional Paper
276
IZA Discussion Papers
268
Il risparmio : review ; rivista trimestrale dell'ACRI - Associazione di Fondazioni e di Casse di Risparmio
264
Health care management review : HCM review
260
Temi di discussione / Banca d'Italia
258
Rivista economica del Mezzogiorno : trimestrale della SVIMEZ, Associazione per lo Sviluppo dell'Industria nel Mezzogiorno
257
International journal of contemporary hospitality management
251
Tourism management : research, policies, practice
245
Rivista italiana di economia, demografia e statistica : organo della Società Italiana di Economia, Demografia e Statistica
237
The service industries journal
235
Realtà del mezzogiorno : mensile di politica economia e cultura
232
Applied economics
229
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
229
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ECONIS (ZBW)
498
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498
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1
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
2
Patient satisfaction in emergency department : unveiling complex interactions by wearable sensors
Stefanini, Alessandro
;
Aloini, Davide
;
Gloor, Peter A.
; …
- In:
Journal of business research : JBR
129
(
2021
),
pp. 600-611
Persistent link: https://www.econbiz.de/10012509712
Saved in:
3
Classification of reviews of e-healthcare services to improve patient satisfaction : insights from an emerging economy
Dhakate, Nikhil
;
Joshi, Rohit
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014304055
Saved in:
4
Organizational culture and effectiveness : a study of values, attitudes, and organizational outcomes
Gregory, Brian T.
;
Harris, Stanley G.
;
Armenakis, …
- In:
Journal of business research : JBR
62
(
2009
)
7
,
pp. 673-679
Persistent link: https://www.econbiz.de/10003861849
Saved in:
5
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
6
Healthcare service enhancement with patient search
Zheng, Hong
;
Wu, Huamin
;
Tian, Lin
- In:
Journal of business research : JBR
152
(
2022
),
pp. 398-409
Persistent link: https://www.econbiz.de/10013493994
Saved in:
7
Transforming community well-being through
patients
' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
8
Organizational ethical climates and employee's trust in colleagues, the supervisor, and the organization
Nedkovski, Vojkan
;
Guerci, Marco
;
De Battisti, Francesca
; …
- In:
Journal of business research : JBR
71
(
2017
),
pp. 19-26
Persistent link: https://www.econbiz.de/10011622445
Saved in:
9
Linking perceived ethical climate to organizational deviance : the cognitive, affective, and attitudinal mechanisms
Hsieh, Hui-Hsien
;
Wang, Yau-De
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3600-3608
Persistent link: https://www.econbiz.de/10011515190
Saved in:
10
Firms' adoption of CSR initiatives and employees' organizational commitment : organizational CSR climate and employees' CSR-induced attributions as mediators
Lin, Yi-Ting
;
Liu, Nien-Chi
;
Lin, Ji-Wei
- In:
Journal of business research : JBR
140
(
2022
),
pp. 626-637
Persistent link: https://www.econbiz.de/10013040695
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