Patient satisfaction, managers' climate orientation and organizational climate
Year of publication: |
2011
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Authors: | Ancarani, Allesandro ; Di Mauro, Carmela ; Giammanco, Maria Daniela |
Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 762449-9. - Vol. 31.2011, 3, p. 224-250
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Subject: | Betriebsklima | Work climate | Unternehmenskultur | Corporate culture | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Krankenhaus | Hospital | Italien | Italy |
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