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Team identification, discrete emotions, satisfaction, and event attachment : a social identity perspective
Prayag, Girish; Mills, Hamish; Lee, Craig; Soscia, Isabella - In: Journal of business research : JBR 112 (2020), pp. 373-384
Persistent link: https://www.econbiz.de/10012230614
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In search of the sweet spot : the role of personal proximity in three Dutch clusters
Ooms, Ward; Ebbekink, Miranda - In: Journal of business research : JBR 92 (2018), pp. 48-60
Persistent link: https://www.econbiz.de/10011925260
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Re-examining the functional diversity-performance relationship : the roles of behavioral integration, team cohesion, and team learning
Tekleab, Amanuel G.; Karaca, Ayse; Quigley, Narda R.; … - In: Journal of business research : JBR 69 (2016) 9, pp. 3500-3507
Persistent link: https://www.econbiz.de/10011514849
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Social perspectives of e-contact center for loyalty building
Park, Jungkun; Chung, HoEun; Rutherford, Brian - In: Journal of business research : JBR 64 (2011) 1, pp. 34-38
Persistent link: https://www.econbiz.de/10008806357
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Forecasting time-varying arrivals : impact of direct response advertising on call center performance
Kiygi-Calli, Meltem; Weverbergh, Marcel; Franses, … - In: Journal of business research : JBR 131 (2021), pp. 227-240
Persistent link: https://www.econbiz.de/10012544961
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Forecasting incoming call volumes in call centers with recurrent Neural Networks
Jalal, Mona Ebadi; Hosseini, Monireh; Karlsson, Stefan - In: Journal of business research : JBR 69 (2016) 11, pp. 4811-4814
Persistent link: https://www.econbiz.de/10011588472
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Forecasting intraday call arrivals using the seasonal moving average method
Barrow, Devon K. - In: Journal of business research : JBR 69 (2016) 12, pp. 6088-6096
Persistent link: https://www.econbiz.de/10011597715
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Call me maybe : methods and practical implementation of artificial intelligence in call center arrivals' forecasting
Albrecht, Tobias; Rausch, Theresa Maria; Derra, … - In: Journal of business research : JBR 123 (2021), pp. 267-278
Persistent link: https://www.econbiz.de/10012430508
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The effect of leader-member exchange on turnover among retail buyers
DeConinck, James B. - In: Journal of business research : JBR 62 (2009) 11, pp. 1081-1086
Persistent link: https://www.econbiz.de/10003896917
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How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings
Woisetschläger, David; Lentz, Patrick; Evanschitzky, Heiner - In: Journal of business research : JBR 64 (2011) 8, pp. 800-808
Persistent link: https://www.econbiz.de/10009229009