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Service quality
253
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Balaji, M. S.
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4
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4
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3
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Journal of business research : JBR
International journal of hospitality management
598
NBER working paper series
374
Working paper / National Bureau of Economic Research, Inc.
351
Journal of retailing and consumer services
339
NBER Working Paper
321
The service industries journal
314
Health care management review : HCM review
275
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
236
International journal of contemporary hospitality management
225
The journal of services marketing
214
Journal of health economics
209
Health care management science
208
Journal of health organization and management
196
IMF Working Papers
193
Auditing : a journal of practice & theory
174
SpringerLink / Bücher
173
European journal of operational research : EJOR
163
Journal of hospitality marketing & management
163
Tourism management : research, policies, practice
156
Discussion paper series / IZA
155
Health economics
143
Services marketing quarterly
142
The TQM journal : the international review of organizational improvement
141
Journal of air transport management
139
Management science : journal of the Institute for Operations Research and the Management Sciences
133
Journal of Services Marketing
130
Journal of travel and tourism marketing
128
International journal of productivity and quality management : IJPQM
126
International journal of services and operations management
124
International journal of quality & reliability management
121
International journal of quality and service sciences
119
Cogent business & management
115
Service business
114
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
113
Krankenhausmanagement : Strategien, Konzepte, Methoden
112
Journal of service research : JSR
104
The European journal of health economics : HEPAC ; health economics in prevention and care
102
Quality management journal : QMJ
101
Total quality management & business excellence
99
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ECONIS (ZBW)
281
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1
Linking unlearning with quality of health services through knowledge corridors
Ortgea Gutiérrez, Jaime
;
Cegarra Navarro, Juan Gabriel
; …
- In:
Journal of business research : JBR
68
(
2015
)
4
,
pp. 815-822
Persistent link: https://www.econbiz.de/10010504978
Saved in:
2
Medical hotels in the growing healthcare business industry : impact of international travelers' perceived outcomes
Han, Heesup
;
Kim, Yunhi
;
Kim, Chulwon
;
Ham, Sunny
- In:
Journal of business research : JBR
68
(
2015
)
9
,
pp. 1869-1877
Persistent link: https://www.econbiz.de/10011384155
Saved in:
3
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
4
A naive Bayes strategy for classifying customer satisfaction : a study based on online reviews of hospitality services
Sánchez-Franco, Manuel J.
;
Navarro García, Antonio
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 499-506
Persistent link: https://www.econbiz.de/10012103442
Saved in:
5
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
6
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
7
Healthcare service enhancement with patient search
Zheng, Hong
;
Wu, Huamin
;
Tian, Lin
- In:
Journal of business research : JBR
152
(
2022
),
pp. 398-409
Persistent link: https://www.econbiz.de/10013493994
Saved in:
8
The impacts of medical insurance payment methods on medical bills and medical service quality : evidence from Xiangtan, China
Wang, Yiting
;
Chen, Yan
;
Wang, Jianqiang
;
Lao, Yizhen
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014468558
Saved in:
9
Classification of reviews of e-healthcare services to improve patient satisfaction : insights from an emerging economy
Dhakate, Nikhil
;
Joshi, Rohit
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014304055
Saved in:
10
Workforce size adjustment as a strategic response to exchange rate shocks : a strategy-tripod application to Chinese firms
He, Xinming
;
Rizov, Marian
;
Zhang, Xufei
- In:
Journal of business research : JBR
138
(
2022
),
pp. 203-213
Persistent link: https://www.econbiz.de/10013197806
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