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The effects of e-mass customization on consumer perceived value, satisfaction, and loyalty toward luxury brands
Yoo, Jungmin; Park, Minjung - In: Journal of business research : JBR 69 (2016) 12, pp. 5775-5784
Persistent link: https://www.econbiz.de/10011597505
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Customer engagement, consumption and firm performance in a multi-actor service eco-system : the moderating role of resource integration
Ho, Mia Hsiao-Wen; Chung, Henry F. L.; Kingshott, Russel; … - In: Journal of business research : JBR 121 (2020), pp. 557-566
Persistent link: https://www.econbiz.de/10012417377
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Enhancing consumer value of the co-design experience in mass customization
Turner, Frances; Merle, Aurélie; Gotteland, David - In: Journal of business research : JBR 117 (2020), pp. 473-483
Persistent link: https://www.econbiz.de/10012287167
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Multilevel environment induced impulsive gambling
Wong, IpKin Anthony; Prentice, Catherine - In: Journal of business research : JBR 68 (2015) 10, pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
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Easy to please or hard to impress : elucidating consumers' innate satisfaction
Pamirleanu, Nadia; Chennamaneni, Pavan Rao; Krishen, … - In: Journal of business research : JBR 69 (2016) 5, pp. 1914-1918
Persistent link: https://www.econbiz.de/10011451594
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The critical role of customer forgiveness in successful service recovery
Harrison-Walker, L. Jean - In: Journal of business research : JBR 95 (2019), pp. 376-391
Persistent link: https://www.econbiz.de/10011980198
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"Deal with it" : how coping with e-service innovation affects the customer experience
Ciuchita, Robert; Mahr, Dominik; Odekerken-Schröder, Gaby - In: Journal of business research : JBR 103 (2019), pp. 130-141
Persistent link: https://www.econbiz.de/10012104123
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Outcomes of entrepreneurship education in China : a customer experience management perspective
Dou, Xinhua; Zhu, Xiajing; Zhang, Jason Q.; Wang, Jie - In: Journal of business research : JBR 103 (2019), pp. 338-347
Persistent link: https://www.econbiz.de/10012104259
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The entitlement/forgiveness conflict of self-relevant and self-neutral relationships during service failure and recovery
Wolter, Jeremy S.; Bacile, Todd J.; Smith, Jeffery S.; … - In: Journal of business research : JBR 104 (2019), pp. 233-246
Persistent link: https://www.econbiz.de/10012105015
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The empirical study of consumers' loyalty for display technology
Lin, Chiu Hui; Wu, Chih-Wen; Cheng, Yi-Han - In: Journal of business research : JBR 68 (2015) 11, pp. 2260-2265
Persistent link: https://www.econbiz.de/10011389323