Customer engagement, consumption and firm performance in a multi-actor service eco-system : the moderating role of resource integration
Mia Hsiao-Wen Ho, Henry F.L. Chung, Russel Kingshott, Chun-Chen Chiu
| Year of publication: |
2020
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|---|---|
| Authors: | Ho, Mia Hsiao-Wen ; Chung, Henry F. L. ; Kingshott, Russel ; Chiu, Chun-Chen |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 121.2020, p. 557-566
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| Subject: | Business partner collaboration | Customer engagement | Employee service | Firm performance | Network coordination | Service innovation | Unternehmenserfolg | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing | Kundenintegration | Customer integration | Dienstleistungsqualität | Service quality | Unternehmensnetzwerk | Business network | Ressourcenorientierter Ansatz | Resource-based view | Innovation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2020.02.008 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012417377