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Auditierung im FM : Instrument...
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Service quality
253
Dienstleistungsqualität
252
Customer satisfaction
148
Kundenzufriedenheit
148
Consumer behaviour
123
Konsumentenverhalten
123
Beziehungsmarketing
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Balaji, M. S.
5
Chebat, Jean-Charles
5
Gustafsson, Anders
5
Mattila, Anna S.
4
McColl-Kennedy, Janet R.
4
Arnold, Todd J.
3
De Keyser, Arne
3
Gallan, Andrew S.
3
Laroche, Michel
3
Prentice, Catherine
3
Salo, Jari
3
Shams, Poja
3
Witell, Lars
3
Akter, Shahriar
2
Alamanos, Eleftherios
2
Alden, Dana
2
Ali, Faizan
2
Arsenovic, Jasenko
2
Babin, Barry J.
2
Bachrach, Daniel G.
2
Baker, Thomas L.
2
Barnes, Donald C.
2
Benedicktus, Ray L.
2
Biggemann, Sergio
2
Bogicevic, Vanja
2
Borges, Adilson
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Bustos-Contell, Elisabeth
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Carneiro, Jorge Manoel Teixeira
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Chaney, Damien
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Chang, Woojung
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Chen, Qimei
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Collier, Joel E.
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Devlin, James
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Dhir, Amandeep
2
Ellinger, Alexander E.
2
Ellinger, Andrea D.
2
Elmadağ Baş, Ayşe Banu
2
Folse, Judith Anne Garretson
2
Giebelhausen, Michael
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Journal of business research : JBR
International journal of hospitality management
490
Auditing : a journal of practice & theory
446
Journal of retailing and consumer services
353
The service industries journal
328
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
282
Managerial auditing journal
277
The accounting review : a publication of the American Accounting Association
276
NBER working paper series
248
Working paper / National Bureau of Economic Research, Inc.
241
International journal of auditing : IJA
219
International journal of production research
218
NBER Working Paper
216
SpringerLink / Bücher
213
The journal of services marketing
212
Accounting horizons : a quarterly publication of the American Accounting Association
205
International journal of productivity and quality management : IJPQM
205
Cogent business & management
191
International journal of contemporary hospitality management
183
International journal of production economics
177
Discussion paper series / IZA
171
Journal of air transport management
165
The TQM journal : the international review of organizational improvement
160
International journal of quality & reliability management
159
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
158
The international journal of productivity and performance management : IJPPM
156
Tourism management : research, policies, practice
153
Journal of business ethics : JOBE
151
Journal of hospitality marketing & management
148
WPg : Kompetenz schafft Vertrauen
147
Services marketing quarterly
143
International journal of services and operations management
141
Journal of accounting and public policy
138
Total quality management & business excellence
138
Benchmarking : an international journal ; BIJ
137
Journal of Services Marketing
131
International journal of quality and service sciences
130
Public performance & management review
130
Journal of travel and tourism marketing
129
Management science : journal of the Institute for Operations Research and the Management Sciences
123
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ECONIS (ZBW)
352
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1
Effectiveness of performance appraisal : evidence on the utilization criteria
Iqbal, Muhammad Zahid
;
Akbar, Saeed
;
Budhwar, Pawan S.
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 285-299
Persistent link: https://www.econbiz.de/10012103275
Saved in:
2
The influence of the auditor's personality in audit quality
Samagaio, António
;
Felício, Teresa
- In:
Journal of business research : JBR
141
(
2022
),
pp. 794-807
Persistent link: https://www.econbiz.de/10013168074
Saved in:
3
Venture capitalists and assurance services on initial public offerings
Copley, Paul
;
Douthett, Edward
;
Zhang, Suning
- In:
Journal of business research : JBR
131
(
2021
),
pp. 278-286
Persistent link: https://www.econbiz.de/10012544994
Saved in:
4
Main drivers of consultancy services : a meta-analytic approach
De Fuentes, Cristina
;
Porcuna, Rubén
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 4775-4780
Persistent link: https://www.econbiz.de/10011588419
Saved in:
5
Is there a gender effect on the quality of audit services?
García Blandón, Josep
;
Argilés Bosch, Josep Ma.
; …
- In:
Journal of business research : JBR
96
(
2019
),
pp. 238-249
Persistent link: https://www.econbiz.de/10011980953
Saved in:
6
Low-cost trends in audit fees and their impact on service quality
Climent-Serrano, Salvador
;
Bustos-Contell, Elisabeth
; …
- In:
Journal of business research : JBR
89
(
2018
),
pp. 345-350
Persistent link: https://www.econbiz.de/10011881805
Saved in:
7
Re-assessment of E-S-Qual and E-RecS-Qual in a pure service setting
Akinci, Serkan
;
Atilgan-Inan, Eda
;
Aksoy, Safak
- In:
Journal of business research : JBR
63
(
2010
)
3
,
pp. 232-240
Persistent link: https://www.econbiz.de/10003959631
Saved in:
8
Measurement of organizational investments in social capital : the service employee perspective
Ellinger, Alexander E.
;
Elmadağ Baş, Ayşe Banu
; …
- In:
Journal of business research : JBR
64
(
2011
)
6
,
pp. 572-578
Persistent link: https://www.econbiz.de/10008988789
Saved in:
9
Service firm capabilities and performance : contingent analysis of customer contact
Cruz-Ros, Sonia
;
Gonzalez-Cruz, Tomas F.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1612-1621
Persistent link: https://www.econbiz.de/10011298890
Saved in:
10
Multi-group invariance in a third-order factorial model : attribute satisfaction measurement
Gonçalves, Helena Milagre Martins
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1292-1297
Persistent link: https://www.econbiz.de/10009756051
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