Re-assessment of E-S-Qual and E-RecS-Qual in a pure service setting
Year of publication: |
2010
|
---|---|
Authors: | Akinci, Serkan ; Atilgan-Inan, Eda ; Aksoy, Safak |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 63.2010, 3, p. 232-240
|
Subject: | Electronic Banking | Electronic banking | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Türkei | Turkey |
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