Narrow search
Showing 1 - 6 of 6
Cover Image
Cultural impacts on felt and expressed emotions and third party complaint relationships
Baker, Thomas L.; Meyer, Tracy; Chebat, Jean-Charles - In: Journal of business research : JBR 66 (2013) 7, pp. 816-822
Persistent link: https://www.econbiz.de/10009756908
Cover Image
The differing effects of technology on inside vs. outside sales forces to facilitate enhanced customer orientation and interfunctional coordination
Rapp, Adam; Beitelspacher, Lauren Skinner; … - In: Journal of business research : JBR 65 (2012) 7, pp. 929-936
Persistent link: https://www.econbiz.de/10009562234
Cover Image
Customers need to relate : the conditional warm glow effect of CSR on negative customer experiences
Alhouti, Sarah; Wright, Scott A.; Baker, Thomas L. - In: Journal of business research : JBR 124 (2021), pp. 240-253
Persistent link: https://www.econbiz.de/10012493856
Cover Image
Customers' need for uniqueness theory versus brand congruence theory : the impact on satisfaction with social network sites
Abosag, Ibrahim; Ramadan, Zaby B.; Baker, Thomas L.; … - In: Journal of business research : JBR 117 (2020), pp. 862-872
Persistent link: https://www.econbiz.de/10012288106
Cover Image
Discount venture brands : self-congruity and perceived value-for-money?
Baker, Thomas L.; Chari, Simos; Daryanto, Ahmad; … - In: Journal of business research : JBR 116 (2020), pp. 412-419
Persistent link: https://www.econbiz.de/10012257635
Cover Image
A triadic framework for collaborative consumption (CC) : motives, activities and resources & capabilities of actors
Benoit, Sabine; Baker, Thomas L.; Bolton, Ruth N.; … - In: Journal of business research : JBR 79 (2017), pp. 219-227
Persistent link: https://www.econbiz.de/10011745282