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Service quality
253
Dienstleistungsqualität
252
Customer satisfaction
143
Kundenzufriedenheit
143
Consumer behaviour
122
Konsumentenverhalten
122
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Balaji, M. S.
5
Chebat, Jean-Charles
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Mattila, Anna S.
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4
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Ali, Faizan
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Arsenovic, Jasenko
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Giebelhausen, Michael
2
Gruber, Thorsten
2
Grégoire, Yany
2
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Journal of business research : JBR
Discussion paper series / IZA
867
NBER working paper series
589
Working paper / National Bureau of Economic Research, Inc.
550
NBER Working Paper
515
Auditing : a journal of practice & theory
445
IZA Discussion Paper
441
International journal of hospitality management
431
Journal of retailing and consumer services
338
The service industries journal
306
Managerial auditing journal
277
IZA Discussion Papers
275
The accounting review : a publication of the American Accounting Association
232
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
230
CESifo working papers
228
International journal of auditing : IJA
227
The journal of services marketing
211
Discussion paper / Centre for Economic Policy Research
205
Accounting horizons : a quarterly publication of the American Accounting Association
199
Economics of education review
199
SpringerLink / Bücher
196
World Bank E-Library Archive
193
WPg : Kompetenz schafft Vertrauen
180
Cogent business & management
179
International journal of contemporary hospitality management
175
Working paper
161
Labour economics : official journal of the European Association of Labour Economists
148
Services marketing quarterly
141
Journal of hospitality marketing & management
140
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
136
Discussion paper
131
Journal of travel and tourism marketing
125
Journal of accounting and public policy
124
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
122
European research studies
122
Tourism management : research, policies, practice
122
International journal of quality & reliability management
115
International journal of productivity and quality management : IJPQM
114
International journal of quality and service sciences
114
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ECONIS (ZBW)
302
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302
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1
The influence of the auditor's personality in audit quality
Samagaio, António
;
Felício, Teresa
- In:
Journal of business research : JBR
141
(
2022
),
pp. 794-807
Persistent link: https://www.econbiz.de/10013168074
Saved in:
2
Accounting fraud, auditing, and the role of government sanctions in China
Lisic, Ling Lei
;
Silveri, Sabatino
;
Song, Yanheng
;
Wang, Kun
- In:
Journal of business research : JBR
68
(
2015
)
6
,
pp. 1186-1195
Persistent link: https://www.econbiz.de/10010529924
Saved in:
3
Innovation at the worklplace : do professional competencies matter?
Vila, Luis-Eduardo
;
Pérez Vázquez, Pedro J.
; …
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 752-757
Persistent link: https://www.econbiz.de/10010363345
Saved in:
4
Creative abilities and digital competencies to transitioning to Business 4.0
Sergi, Bruno S.
;
Ključnikov, Aleksandr
;
Popkova, Elena G.
- In:
Journal of business research : JBR
153
(
2022
),
pp. 401-411
Persistent link: https://www.econbiz.de/10013534067
Saved in:
5
Is there a gender effect on the quality of audit services?
García Blandón, Josep
;
Argilés Bosch, Josep Ma.
; …
- In:
Journal of business research : JBR
96
(
2019
),
pp. 238-249
Persistent link: https://www.econbiz.de/10011980953
Saved in:
6
Main drivers of consultancy services : a meta-analytic approach
De Fuentes, Cristina
;
Porcuna, Rubén
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 4775-4780
Persistent link: https://www.econbiz.de/10011588419
Saved in:
7
Low-cost trends in audit fees and their impact on service quality
Climent-Serrano, Salvador
;
Bustos-Contell, Elisabeth
; …
- In:
Journal of business research : JBR
89
(
2018
),
pp. 345-350
Persistent link: https://www.econbiz.de/10011881805
Saved in:
8
Venture capitalists and assurance services on initial public offerings
Copley, Paul
;
Douthett, Edward
;
Zhang, Suning
- In:
Journal of business research : JBR
131
(
2021
),
pp. 278-286
Persistent link: https://www.econbiz.de/10012544994
Saved in:
9
Circular vs. angular servicescape : "shaping" customer response to a fast service encounter pace
Liu, Qing
;
Bogicevic, Vanja
;
Mattila, Anna S.
- In:
Journal of business research : JBR
89
(
2018
),
pp. 47-56
Persistent link: https://www.econbiz.de/10011881579
Saved in:
10
The effects of warmth-oriented and
competence
-oriented service recovery messages on observers on online platforms
Huang, Ran
;
Ha, Sejin
- In:
Journal of business research : JBR
121
(
2020
),
pp. 616-627
Persistent link: https://www.econbiz.de/10012417382
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